Capital One CC-501 error

Mike in Richmond

I have been getting this error for at least 5 days now. I am unable to download anything for my Cap One Accts. I'm not seeing any other notices that others are experiencing this issue. (I originally put a post on this in the wrong category, so I have reposted it here)

[Edited - Readability]

Quicken Laura

Hi @Mike in Richmond,

Thank you for sharing your experience!

There is a known community alert regarding Capital One, but the error code you’re receiving differs from the one mentioned in that alert. I also checked your account on my end and confirmed that it’s returning an FDP-350 error.

To resolve this, please try reauthorizing your account first. If a Reauthorize option appears next to the error message, click it and follow the on-screen prompts.

If the Reauthorize option isn’t available, you can deactivate and reactivate the affected account(s) by following these steps:

1. Deactivate the affected accounts

1. Select the Tools menu and select Account List....
2. In the Account List, select the account you want to deactivate, and then click Edit.
3. In the Account Details window, click the Online Services tab.
4. Click Deactivate next to the service you want to disable.
5. Click Yes to the message confirming if you want to disable this service. 
6. Repeat these steps for each affected account.
7. Log in to your bank’s website and revoke Quicken’s third-party access (if applicable).

2. Reactivate and relink the accounts

1. Go to Tools> Add account
2. Select the bank for the deactivated account(s). If prompted, select the connection method.
3. Enter your credentials and click Connect.
4. When the list of located accounts appears, choose LINK next to each account you want to reactivate (do not choose Add, as that would create duplicates).
5. Click Next then Done on the last prompt.

I hope this helps! Please let me know how it goes.