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BUG Report - Investment Account Overview missing Column Headers

Arctic Hare

There is a bug that caused the Investment Account Overview window to be missing some (but not all) of the column headers in the Canadian Classic version of Quicken. I do run Quicken on a 4K display with compatibility settings; I have not tested this on other displays to assess whether this issue is limited to the 4K display. Also note: there is a bug that prevents one from using the Report A Problem feature when running on a 4K display with compatibility settings, so please don't ask me to report the bug using that method.

Note: all personal data has been removed from the screenshot, which might make the view look unfamiliar, but it is the account overview for investment accounts, which should display the holdings.

[Edited - Readability]

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Comments

Quicken Laura

Hi @Arctic Hare ,

Thank you for sharing these additional details. I see that you already have an open ticket for the display issue when running Quicken on a 4K monitor and that you’ve enabled the High DPI scaling override option. Your ticket remains open, and our team is continuing to investigate the issue. Unfortunately, there is no estimated resolution date at this time. I’ve also added the behavior you reported on the Holdings screen to your existing case so our team has this additional information. In the meantime, you may want to try a temporary workaround to restore the missing headers:

Right-click the Quicken icon (qw.exe) and select Properties.
Go to the Compatibility tab and click Change high DPI settings.
Under High DPI scaling override, change the dropdown from System (Enhanced) to Application.

Please note: While switching to Application should immediately fix the missing column headers, it will make the overall app fonts look slightly less sharp or cause window elements to appear smaller compared to the System (Enhanced) setting.

At the moment, I don’t have any further updates to share, but you’re welcome to reach out periodically. We’ll be happy to check the status of your case and share any new information that becomes available.

Thank you for your continued patience and understanding!

(CTP-18200)

Arctic Hare

Hi @Quicken Laura, I don't use the high DPI setting you suggested because it makes the text appear quite fuzzy. I purchased what is arguably the best office monitor on the market today and it is idea for almost application; however, because Quicken's classic's graphics engine is ancient, there is no ideal settings to make Quicken work well on a 4K display. Every possible setting results in a compromise with Quicken. There are many other issues that I haven't reported including a wide range of artifacts.

Quicken Laura

Understood, @Arctic Hare ,

I apologize for the inconvenience. I know this is frustrating because you have a monitor that lets you see everything in high quality, and having to deal with this isn't ideal.

I have also seen more reports from other users, as you mentioned, regarding these scaling compromises and visual artifacts. As I mentioned, I passed all this information to the appropriate team. While I can't guarantee when a fix will be implemented, I'll keep an eye on the case and let you know if there are any updates.

Thanks again for your cooperation.

(CTP-18200)

Arctic Hare

Thank you @Quicken Laura… these frequency with which users encounter and report the 4K issues will increase as 4K monitors become more mainstream. I held off investing in a 4K display until there was a product that was large enough and oriented towards office work (not gaming) came on the market. Having a very large 4K display for Quickent is ideal for many tasks… I just look forward to the day when it doesn't necessitate a bunch of compromises with graphic artifacts, missing text, and malfunctioning pick boxes, etc.

Sceptic

@Arctic Hare you don't mention which version of Windows you are using but there may be another way to adjust your graphics settings within Windows 11.

Go to System > Display > Graphics and under the section "Custom settings for applications" look for Quicken. If it's not there, add it by clicking on "Add desktop apps", browse in the Quicken program (x86) folder for qw.exe, then add it. Then click on the down caret to show the display options.

Quicken was fuzzy for me as well. When I shut off "Automatic super resolution", that cleared the fuzziness. and made Quicken much easier to read. Your issue may not be affected by these settings, but I think it's worth a try.

Arctic Hare

@Sceptic thank you for the suggestion, but I have different options under those settings, and the one you referenced is not there:

@Sceptic The PC and GPU I run Quicken on is in a different league relative to the GPU indicated in your screenshot.

My Quicken box - for reference:

MOBO & CPU

GPU

Display (32" 4K 120 Hz, 32 bit colour)

Sceptic

@Arctic Hare the one thing you can try is toggle GPU preference to "High Performance". It may not fix your issue at hand, but it might improve performance when using Quicken.

Arctic Hare

@Sceptic Switching a GeForce RTX 5060 Ti from low power to high performance will have zero impact on Quicken performance. This graphics card is massively overpowered for Quicken. Quicken won't even spin the fans on my GPU.

Best options to accelerate Quicken are fast single thread processor (got that with 3.7 GHz) and fast HDD - I'm running Samsung 980 Pro and 990 Pro SSDs. They are lightening fast.

My "complaint" here is poor / lack of support for true 4K displays. You either have fuzzy text OR lots of artifacts. You can't have sharp text and no artifacts. It's a choice (until Quicken overhauls the graphics code… and I choose sharp text. Another example of the graphics limitations in Quicken is the fact that if you split your screen, Quicken still opens new windows in the middle of the display, not contained within the active app Window. That is legacy app behaviour… and a royal pain if you are running Quicken in a split screen with Quicken on one half and your web banking or statement (etc) on the other half. Quicken pops up every new window split over Quicken and whatever else you have open.

Sceptic

@Arctic Hare I can understand how frustrating this situation is. My suggestions were merely to overcome the "fuzziness" issue after implementing @Quicken Laura's suggestions.

Based on Quicken Laura's comment, it sounds like Quicken has already acknowledged an issue with the way the application renders on some 4K/high-DPI displays. The current workaround appears to resolve the missing column headers, but at the cost of text quality or scaling. Until the open ticket is resolved, there may not be a setting that provides both sharp rendering and artifact-free display.

Arctic Hare

Yes, except I believe these issues with Quicken occur on ALL of 4K displays. I believe it also affects 2K displays for that matter. This is a major legacy code issue for Quicken - many parts of the interface were originally built when display resolutions of 1024×768 or 1280×1024 were common. Fixing these issues requires a major code overhaul.