cc501 when trying to sync with American Express

ArnieSiv

As of yesterday, 10/12/2026, I began getting CC501 errors while trying to update from American Express. I see no alerts yet in the Quicken community. Can someone escalate this, please?

[Edited - Readability]

Quicken Laura

Hi @ArnieSiv,

Thank you for reaching out!

Currently, there are no open alerts related to the CC-501 error for American Express. However, after checking your account on our end, I found an FDP-350 error, which typically indicates that your security token has expired and your account credentials need to be re-entered.

To resolve this issue, please deactivate and reactivate the affected accounts by following these steps:

1. Deactivate the affected accounts

1. Save a backup.
2. Select the Tools menu and select Account List....
3. In the Account List, select the account you want to deactivate, and then click Edit.
4. In the Account Details window, click the Online Services tab.
5. Click Deactivate next to the service you want to disable.
6. Click Yes to the message confirming if you want to disable this service. 
7. Repeat these steps for each affected account.
8. Log in to your bank’s website and revoke Quicken’s third-party access (if applicable).

2. Reactivate and relink the accounts

1. Go to Tools> Add account
2. Select the bank for the deactivated account(s). If prompted, select the connection method.
3. Enter your credentials and click Connect.
4. When the list of located accounts appears, choose LINK next to each account you want to reactivate (do not choose Add, as that would create duplicates).
5. Click Next then Done on the last prompt.

I hope these steps help resolve the issue! Please let me know how it goes.