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Quicken not downloading new transactions from Huntington Bank

Riverrunner

I see there is an announcement that Quicken is aware of this issue, but there have been no updates since 10/9, and I can not leave a comment on the announcement, so I am asking for an update here.

I run the update and receive the dialog box to request a verification code from Huntington. I receive the code and enter it, and the update completes and shows Huntington updated 3 accounts, but Quicken is not downloading any transactions.

Please provide an update.

[Edited - Readability]

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tbf47

same here. There is just acknowledgement of the the problem via Quicken Carlos on Oct. 9. My opinion is it is inconsiderate to not post an update,

tbf47

Does anyone know if the bank is aware of the problem?

Quicken Laura

Hi @Riverrunner & @tbf47,

Thank you for reaching out! The issue remains open, and our team is actively working to resolve it. We don’t have any new updates to share at this time, but we’ll post additional information in the Community Alert as soon as it's available.

In the meantime, we recommend bookmarking the alert so you can easily check back for updates.

We appreciate your patience and understanding!

tbf47

@Quicken Laura, What is the status of the Huntington problem? With the problem being a week old do you have some additional detail on the fix? Thanks

Quicken Laura

Hi @tbf47,

I checked the open case, but there are no new updates to share at this time. Our team continues investigating and working to resolve the connectivity issue.

We understand how frustrating it can be when an issue persists. Some connectivity issues require additional investigation and coordination with multiple parties, which can extend the resolution time. However, the time an issue has been ongoing does not mean we're overlooking or deprioritizing it.

We typically share updates through the Community Alert, so I recommend checking it periodically for the latest information.

https://community.quicken.com/discussion/7976959/new-10-9-26-huntington-national-bank-fdp-106-cc-506

Thank you for your continued patience!