Valley Bank Online connection problems

markswot

I am not receiving downloaded transactions from Valley Bank Online. This may be related to a recent update to their website, but I am not sure. It did require a password reset on their site.

New transactions have not been downloading for a few days (not sure exactly when it started, but sometime after 10/8/2026. I tried to reset the account (using the new password), in case that would help. However, it will not connect.

So, perhaps I should not have done this. I deactivated the account and tried to reactivate it. Now, I am getting a message that "we encountered an error while connecting to your bank". It says there is a further message from Valley Bank Online that starts with "The Intuit data file is not registered"…it continues with more information about a Business Banking account (which this is not), and then the rest of the message is cut off.

I am running Windows 11, and this is Quicken Classic Deluxe. The system and Quicken program are all up to date.

Is there something else I can do to make this connection work?

By the way, I did go to the bank's website and tried downloading the Quicken transactions, but this downloaded over 900 transactions dating back 2 or 3 years, most of which did not "match" (even though they were reconciled in my register)…and I do not want to go back and manually delete these.

[Edited - Readability]

Quicken Laura

Hi @markswot,

Thank you for reaching out and sharing your experience. I checked your account and found a failed connection attempt due to incorrect credentials. However, the error you described appears to be related to the Direct Connect connection method.

In some cases, Direct Connect requires special authorization from your financial institution. I recommend trying Express Web Connect instead, using your current banking credentials.

Please follow these steps to reactivate your accounts:

Reactivate accounts

1. Go to Tools > Add Account.
2. Search for and select your financial institution.
3. Click Advanced Options on the right side of the window.
4. Select Express Web Connect.
5. Enter your current banking credentials and click Connect. You can first sign in to your bank’s website to verify that your credentials are correct.
6. When the list of available accounts appears, select Link next to each account you want to reactivate. Be sure to choose Link, rather than Add, to avoid creating duplicate accounts.
7. Click Next, then Done on the final prompt.

Please let me know how it goes.