Amazon no longer downloading transactions

carthman

I just noticed that Quicken has not downloaded any transactions from Amazon in about a month. The online balance shows the correct amount, but no transactions download. I have tried to reset the account multiple times. Any help would be appreciated.

[Edited-readability]

Quicken Levetta

Hello @carthman,

Thank you for reporting this to us.

After checking your connection internally, I am not seeing any errors on your account. What you are describing is considered Missing Transactions.

If this is the first time this has happened

Review this list of reasons; if the issue has only happened once, one of the scenarios below is the likely cause:

1. Has the sort order been changed in the register? Confirm that the Sort Order in your account register is by Date; just click the top of the Date column in your account register. It's likely the transactions are in your register, just not where you thought they'd be.

2. Click Reset at the top of the register to remove any filters currently applied.

Note: The Reset button appears only when filters are applied.

3. Try refreshing your login session: To do this, go to Help > Refresh Sign in. After completing the log-in process, trying running a One Step Update again.

4. Are these missing transactions over 90 days old? Transaction download is typically limited to the last 90 to 200 days, depending on the financial institution. If you need transaction history older than what the download contains, many banks will make this available on their website via Web Connect. To use Web Connect, you can find information here or contact your bank.

Please open the link that I provided above, which is highlighted in blue.

If you need further assistance

If the issue isn't resolved and this is not a one-time event, please reach out to Quicken Support.​

Thank you.