Problem Downloading from CIBC

Question

I can no longer download the “Online Statement.pdf” from my CIBC bank into my Quicken software (version 9.2.2).

I have an Apple M3 iMac running macOS Tahoe 26.6.2.

What should I do?

Je ne réussis plus à télécharger le « Online Statement.pdf » de ma banque CIBC sur mon logiciel Quicken version 9.2.2

J’ai un iMac Apple M3 avec macOS Tahoe 26.6.2

Que faire?

[Edited-Readability]

Gilles9 · Answer

CIBC uses Quicken connect

but you need to set it up with the French link "Banque CIBC", not the English one

Quicken Levetta · Answer

Hello @lalonde.md,

Thank you for bringing this to our attention.

I have some follow-up questions for you.

* Did you download a PDF for an Online Biller?
* Is it possible you are confusing a PDF for the QFX file we use to import transactions?
* When did you first notice this issue?
* What happens when you try going through the steps that worked previously? Are you seeing any error codes, and if so, what are they?

Looking forward to your response.