I am unable to download my transactions from my Credit Union

Question

I was fine doing web updating to my Quicken then the Credit Union did some sort of update and now when I try to update I get an error CC-503 and I have gone in and said yes on changing password etc and it says I have successfully updated it then I get the same cc-503 code!!

Sceptic · Answer

@Goddess1 The CC-503 troubleshooting steps that @Quicken Levetta is a good place to start. I asked about the credit union, connection method, and any recent changes because your comment about the credit union "doing some sort of update" may provide additional clues about why the CC-503 started occurring.

Sceptic · Answer

@Goddess1 A few details would help narrow this down:

* What is the name of the credit union?
* Which version and release of Quicken are you using? (Help → About Quicken)
* What is the exact financial institution name shown in Tools → Account List for the affected account(s)?
* Is the CC-503 occurring on one account or multiple accounts?
* Can you sign in successfully to the credit union's website using the same credentials?
* Did the credit union recently announce a website conversion, online banking upgrade, merger, or security change?
* What connection method is shown in Account Details → Online Services (Express Web Connect, Express Web Connect+, Direct Connect, etc.)?
* Have you already tried deactivating and reactivating the account(s), or only updating the stored password?
* When the error first appeared, did it occur immediately after a credit union change, or did it begin several days later?

CC-503 often indicates Quicken is having trouble accessing the financial institution through the online services connection, but the cause can range from a temporary bank-side change to a connection-profile issue, so the details above will help determine the most likely cause.

Quicken Levetta · Answer

Hello @Goddess1,

Thank you for letting us know that you are experiencing the CC-503 error.

After reviewing your account internally, I found an FDP-103 error, which is related to the CC-503 error you are encountering.

I’m sharing an article that outlines troubleshooting steps that may help resolve the issue. Please review the recommended steps and let us know if the error persists afterward.

Important: If you are adding an account for the first time, make sure you select the correct bank name. For example, Acme Bank is in Quicken as Acme Bank but also has another instance, Acme Bank Card Services, that is designated for credit card accounts.

Step One: Verify your bank login information

* Type your password/PIN into a text application, such as Notepad, WordPad, or another text/word application. * Note: This is a way of confirming you don't have typographical errors in this field.

* Highlight the "confirmed" password and then copy it (Ctrl + C) and paste it (Ctrl + V) into the appropriate fields in Quicken.

Step Two: Verify your bank login at the bank's website

* Go to your bank's website and confirm that you're able to log in with the expected username and password.
* Once you are logged in, review your account at the website for notifications (such as pending messages in a mailbox or message center) to confirm if further action is required to grant Quicken access. * Some banks will require a separate login, password, or both to access accounts on third-party software. Also note, you may need to go to your settings at the website to access these prompts for new credentials.

New passwords: If you are required to make a new password, be aware that some special characters may cause errors in Quicken. These special characters are the ampersand (&), left carat (<), right carat (>), backslash (\), and forward slash (/). Additionally, while Quicken does not have a character limit, your bank may have one.

Let us know how it goes.