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Ally Bank - Accounts Not Found

Frank DeMello

All of a sudden, I am getting this connection error, as shown in the attached details

Thank you

[Edited - Readability]

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Quicken Carlos

Hi @Frank DeMello,

Thank you for reporting the issue you're experiencing with Ally Bank and for sharing a screenshot of the error message.

After reviewing my internal tools, I couldn't find any reported issues associated with Ally Bank. To better understand what's happening and help narrow down the cause, could you please clarify a few things?

Does the error message appear during the authorization process or when running One Step Update?
What connection method are your Ally Bank accounts using?
Are you using a VPN or antivirus software on your computer that could be affecting the connection?
Have you tried restoring a backup from before the issue started? If so, did the error persist?

I look forward to your reply!

NitDawg

Good luck. Ally stopped working for me 8 months ago, along with several other FIs and then you are stuck in a doom loop of support. Hope you have more luck than me.

Frank DeMello

Hello Carlos,

1 OSU

2 Quicken Connect

3 No

4 No

Thank you

Quicken Carlos

Hi @Frank DeMello ,

Thank you for the follow-up. I checked our internal tools and found the status NO_ACCOUNTS_FOUND. Before proceeding with the troubleshooting steps, I recommend creating a backup of your Quicken data file.

Once you have a backup, please try disconnecting and reconnecting all accounts associated with Ally Bank.

To disconnect an account:

Select the account to open its register.
Click the Settings gear icon in the lower-right corner of the register.
Select the Downloads tab.
Click Disconnect Account.
Click Done.

To reconnect the account:

Select the account to open its register.
Click the Settings gear icon in the lower-right corner of the register.
Go to the Downloads tab.
Click Connect Account....
Search for and select your financial institution.
Click Continue and follow the prompts.
When Quicken displays the accounts available for your login, select LINK and carefully match each account to its existing account in Quicken.
Click Continue to complete the process.

If the issue persists, let me ask you a few more questions:

What type of accounts are you trying to update? Are they savings, checking, credit card accounts, or investment accounts?
If they are savings accounts, do they have only interest deposits, or do they also include income and expense transactions?

@NitDawg I understand you're experiencing connection issues with Ally Bank as well. However, after reviewing our internal tools, I found that you're receiving FDP-103 errors with multiple financial institutions, including Ally Bank. This differs from the NO_ACCOUNTS_FOUND status reported by @Frank DeMello.

If you haven't already done so, I recommend following the troubleshooting steps in our support article for FDP-103 errors.

If you've already completed those steps, as mentioned in the other thread, please check your direct messages. I've sent you a message with additional information. You can access your direct messages in the upper-right corner of the Quicken Community page.

I look forward to hearing back from both of you.

Frank DeMello

Hello - the Disconnect/Reconnect seems to have solved the issue for Ally Bank. I do have issues with Honda Finance (long term problem)& Altruist (FDP-106) but those are in other threads. Thank you

Quicken Carlos

Hi @Frank DeMello,

I'm glad to hear that the steps above helped resolve the issue with Ally Bank! I suggest monitoring the connection to make sure everything continues to work as expected. If you encounter any further errors or issues, please don't hesitate to reach back out.

We're happy to help!