Lost transactions

Numberman

Quicken Release (69.53 in Windows 11

Transactions in the checkbook disappear. The reconciled account is no longer in balance by the amount of the missing transaction.

Many residential transactions are recurring or even identical in coding and amount. If I copy a prior period transaction to paste and use for the current month, sometimes the running balance is missing the amount. I get an error message asking if I'm sure I want to edit a reconciled item. But I'm not changing the original.

I have closed Quicken and reopened it. I have validated the data. Sometimes it fixes it. Sometimes it doesn't.

Has anyone else experienced this intermittent issue? What is the fix? Is there a different approach to using copy/paste?

Sceptic

@Numberman I have not personally experienced this behavior, and copying/pasting a transaction should not normally modify or delete the original transaction. A few things I'd check:

1. Verify that no account filters are applied

In the affected register, click the filter bar at the top of the register and set:

• Date = All Dates
• Status = Any
• Transaction Type = All Transactions
• Payee/Category filters = All

A filter can sometimes make a transaction appear to disappear when it is actually still in the register.

2. Check the register sort order

Click the Date column header and confirm the register is sorted by Date. If the register is sorted by Payee, Amount, Status, or another field, a pasted transaction may appear somewhere unexpected in the register and be mistaken for a missing transaction.

3. Search for a "missing" transaction

After you notice a transaction disappear:

• Select Edit → Find/Replace
• Search using the payee, amount, or date

This can help determine whether the transaction is actually gone or simply not being displayed where you expect it.

4. Run Validate and Repair

Since you mentioned Validate sometimes helps, I'd be interested to know if any errors are being reported.

• Select File → Validate and Repair File
• Check "Validate File"
• Click OK
• Review the DATA_LOG that opens when the process completes

If Validate reports repaired transactions or damaged data records, that could point to a data file issue.

5. Create a Copy of the data file

If Validate does not resolve the problem, try creating a copy of the file:

• Select File → Copy or Backup File
• Select Create a Copy or Template
• Accept the default date range to include all transactions
• Open the copied file and test whether the issue persists

Creating a copy rebuilds portions of the data file structure and can often resolve issues that Validate alone does not correct.

Important: If you use transaction downloads, bill pay, or other online services, all accounts will need to be reactivated and reconnected in the copied file.

One additional questions: does this occur in a single account or across multiple accounts?