I have tried resetting the account, and I first get an OL-292-b error, then I get the "Sorry, not your fault" error
Hi @cchrisgates,
Thank you for reaching out!
I recommend following the troubleshooting steps below to help resolve the issue.
If there are no alerts, try updating your account the next business day. If the problem persists, continue with the procedure below.
Note: You'll need to exit Quicken to run the update program. When you exit, all of your work is saved, and you can pick up where you left off as soon as the update is complete.
You will need to contact your financial institution for assistance. Quicken Support does not have access to the financial institution's servers to be able to correct the problem.
This may require you request to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with them may be necessary.
I hope these steps help resolve the issue! If you have any additional questions, please don’t hesitate to reach out.
I have waited over a month. There are no updates. The bank said it is a Quicken problem. PLEASE FIX ASAP
Thank you for the update. Since you’ve already contacted your bank, I recommend contacting Quicken Support directly for further assistance. They can help with additional troubleshooting steps and escalate the issue in real time if needed.
When contacting them, please mention that you’ve already spoken with your bank and share any information or recommendations they provided. This will help the support team better understand the situation.
You can find the Quicken Support phone number here: Support Home | Quicken. Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.
I apologize that I could not provide a more direct solution, but please don’t hesitate to reach out again if you have any other questions.
