Need help with anomaly with Mortgage payment schedule

Question

I'll try to keep this as brief as possible. I use Business and Personal to track mortgages that I sell as the lender. Occasionally, Quicken adds a transaction with no explanation, requiring an audit of the transactions throughout the year. I've included a screenshot of the anomaly. Under the mortgage account, there is not a listing for two payments. When viewing the payment schedule option, there is now an additional payment for September 1st 2025. One entry does not show an amount for Principal or interest. The end result is that I now have two payments for 9.1.2025. Where is this entry coming from, since it is not in the receiving checking account register or the mortgage account register? And on another note, any help finding a screen resolution so the "view payment schedule" dialog window is wider would be appreciated.

[Edited - Readability/Screenshot]

Sceptic · Answer

@Pack6614 I haven't found a way to fix or cleanup the payment schedule.  I checked all the Quicken documentation and options in the loan account setup in Quicken and nothing seems to address this issue.

Pack6614 · Answer

Thank you! Any chance of removing the entry or it is a permanent annoyance?

Sceptic · Answer

@Pack6614 that can happen when you edit the loan terms on the Loan Details tab or edit loan payment details on the Payment Details tab.  If you click on the "Edit Terms" or the "Edit payment details" button and change anything and then save, it is reflected in the payment schedule.  Even if you don't change anything, or enter the same values, and then click "OK", it can update the Payment Schedule.  This has happened to me, so I have learned to be very careful and always hit "Cancel" after viewing these two items.