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PenFed authorization expires daily — four accounts affected

mikek753b

I'm using Quicken Classic Premier for Windows, fully updated.

For several days, all four PenFed accounts have repeatedly requested reauthorization. The browser redirects successfully to PenFed, where I authorize all four accounts. Quicken successfully links them to existing accounts and downloads transactions.

However, the authorization becomes invalid again, usually by the following morning.

Troubleshooting already completed:

All hidden accounts checked and disconnected.
All four PenFed accounts reauthorized together.
Quicken ID sign-out/sign-in completed.
Normal Validate performed.
Authentication Block Repair performed.
All affected accounts reconnected after the resulting CC-800 errors.

None resolved the recurring PenFed authorization issue.

Please escalate this to the online connectivity team and investigate the PenFed OAuth authorization, token retention, and aggregation-service account mapping. I need a permanent fix rather than another routine deactivate/reactivate procedure.

Please also advise whether this is a known PenFed connectivity incident and provide a case number.

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Comments

Quicken Laura

Hi @mikek753b,

Thank you for providing such detailed information about the issue. That context is very helpful!

I checked your accounts on our end and found an FDP-350 error. Based on this, I recommend refreshing Quicken’s authorization with your financial institution by following these steps:

Sign in to your financial institution’s website.
Navigate to the section that manages connected apps, third-party access, or desktop application permissions.
Remove or revoke Quicken’s existing authorization.
Return to Quicken and add or reactivate the account.
Complete any authorization prompts provided by the financial institution.
Once the account has been reconnected, perform an account update to confirm the connection is working properly.

Please let me know how it goes.

mikek753b

Thank you for identifying the FDP-350 error and recommending that I revoke Quicken's authorization directly through PenFed.

Today, October 20, 2026, at approximately 5:56 PM Pacific, I completed the following:

Signed into PenFed's Security Center → Manage Third Party Access.
Revoked the existing Quicken authorization, originally linked on October 19.
Created a backup of my Quicken data file.
Deactivated all four active PenFed accounts in Quicken.
Reconnected PenFed and authorized all four accounts through the PenFed website.
Successfully linked all four accounts to their existing Quicken registers.
Completed One Step Update successfully.

PenFed now confirms:

Quicken linked on: October 20, 2026
Last accessed: October 20, 2026

I also closed and restarted Quicken, and the connection continued working without CC-901 or reauthorization prompts.

However, previous reauthorizations also worked immediately after restarting Quicken, only to fail again the following day.

I will test again tomorrow morning, October 21, to verify whether the new authorization persists.

Please keep this support case open until we confirm the issue is permanently resolved. If CC-901/FDP-350 returns, I would like this escalated to the connectivity team for further investigation.

Thank you for your assistance.