If I am strictly downloading from the brokerage with Quicken for my transactions, why over time does Quicken mismatch from the brokerage and end up creating placeholders?
Honestly, this is making this product more and more useless for me.
Hi @egghead,
Thank you for reaching out to the Quicken Community! I understand how frustrating it can be to see placeholders in your investment accounts, especially when you're already downloading transactions and expect your share balances and cost basis to be accurate.
Placeholders can appear when Quicken doesn't have enough investment transaction history to account for the share balance reported by your brokerage. Even when transactions are downloading, some older transactions or other activity that affects share balances may be missing. Quicken then creates a placeholder adjustment to account for the difference.
To better understand why this is happening in your account, I recommend reviewing our support article, Resolving missing cost basis (placeholders). It explains how to identify missing transactions and enter the original transaction details needed to resolve the missing cost basis.
Locate the missing cost basis
You can usually find the missing cost basis workflow in either of these places:
Enter the missing transactions
Be sure to include all transactions that affect the security's share balance, such as purchases, sales, reinvested dividends, stock splits, reverse splits, and stock dividends.
I hope this helps clarify why placeholders appear and how to resolve them.
Hi Carlos,
Thank you for the information.
I resorted to using Simple rather than Detailed for that particular brokerage account. And the balance in Quicken doesn't match the online balance, and with Simple, there are no transactions downloaded. I have tried contacting Support and received no help whatsoever.
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Quicken support was not helpful - I was willing to send screenshots of the mismatched balances and got a runaround. I've used Quicken for a decade+ and won't renew the subscription.
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Thank you for sharing your experience with Quicken Support. I’ve reviewed your interactions with our support team, and I understand that the issue is occurring in Simple View and that the balance doesn’t match.
I’ve sent you a direct message so we can review this further. To access it, click the envelope icon in the upper-right corner of the Quicken Community page.
I look forward to your reply!
