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Fidelity Reauthorize

tltomlinson

A couple of weeks ago, asked to reauthorize Fidelity accounts. Successfully did so, since then, it asks to reauthorize every download.

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Comments

Sceptic

[Comment deleted by Sceptic, answer given was for Quicken Windows]

Quicken Carlos

Hi @tltomlinson,

Thanks for bringing this to our attention. After reviewing our internal tools, I found an FDP-350 error associated with Fidelity. This error typically indicates that the authorization token has expired and needs to be refreshed.

Before proceeding with any troubleshooting steps, I recommend creating a backup of your Quicken file. Then, follow these steps to establish a fresh connection with Fidelity and generate a new authorization token.

Deactivate all Fidelity accounts in Quicken

Include any closed or hidden Fidelity accounts that are still connected.

Select the account to open its register.
Click the Settings gear icon in the lower-right corner of the register.
Select the Downloads tab.
Click Disconnect Account.
Click Done.

Repeat these steps for all connected Fidelity accounts. Once all Fidelity accounts have been deactivated, follow the steps outlined in our support article for the FDP-350 error:

Sign in to your financial institution's website.
Navigate to the section for managing connected apps, third-party access, or desktop application permissions.
Remove or revoke Quicken's existing authorization.
Return to Quicken and add or reactivate your Fidelity accounts.
Complete any authorization prompts provided by Fidelity.
When Quicken displays the available accounts, select Link and carefully match each account to its existing account in Quicken.
Once the accounts are reconnected, run an account update to confirm that the connection is working properly.

I hope these steps help resolve the issue. Please let us know how it goes!