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CIT Bank Online - FDP-103

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This discussion was created from comments split from: CITBank CC-502 Errors.

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jeffrey0606

I cannot connect to CITBANK to download transactions. I previously had no issues. I get FDP-103 Error Code. For weeks now. I am able to log in to my account at the bank's website.

Quicken Laura

Hi @jeffreylie,

Thank you for sharing the details of what you're experiencing.

As you may know, a known issue is affecting multiple CIT users experiencing the FDP-102 error. Since you're receiving a different error, I recommend following the troubleshooting steps outlined in our FDP-103 support article to refresh your account connections.

First, deactivate all the accounts with the affected financial institution

Open Quicken.
Save a backup.
Go to the Accounts menu and choose Hide and Show Accounts.
Uncheck any accounts with this specific financial institution (FI) that are hidden in Lists.
When complete, click on the account name for your account(s) in the Accounts toolbar in Quicken.
Click the Settings icon in the bottom right corner of the screen.
Select the Downloads tab.
Click on Disconnect Account.
Click Done. Do this on each account with this FI.
Quit Quicken.

Second, delete Quicken passwords from the Keychain

Users on Sequoia MacOs

Open Finder and type "Keychain Access" into the Search bar in the upper-right corner.
Double-click the Keychain Access icon in the Finder window.
If prompted to open the Passwords app, select Open Keychain Access instead.
On the left panel in the Keychain app, set the Keychains to login and the Category to Passwords.
Find and delete any entries that show Quicken or Quicken Connect and this FI name.
Quit the Passwords app and open Quicken.

Users on older MacOS versions

Open Finder and go to Applications > Utilities > Keychain Access app.
On the left panel in the Keychain app, set the Keychains to Login and the Category to Passwords.
Find and delete any entries that show Quicken or Quicken Connect and this FI name.
Quit the Keychain Access app and open Quicken.

Third, re-add the accounts

Go to Accounts > Add Account.
Type the name of the financial institution and make the appropriate selection.
Enter your login credentials and click Continue.
When Quicken has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have setup in Quicken.

I hope these steps help resolve the issue. Once you've completed them, please let me know whether the original error persists or if you encounter a different error.