Loop re-authorizing Fidelity accounts

Question

Came home after a 3 week vacation and brought up Quicken.  It immediately went into an update to R69.53, and after the update it wanted me to re-authorize my Fidelity accounts (my wife and I have 7 accounts at Fidelity),  Not all accounts would complete the process because when Quicken would display the window to link up the accounts, some would not display the previously existing account to link with - and it is not always the same account that has this issue!  I tried the re-authorize process several times.  After each attempt a different account would be in this situation.  And each time I performed an OSU, I would be prompted to re-authorize and would get the same scenario - and not always the same account could not be matched.  The data file passed validation cleanly.  What can I do to get out of this situation?

Sceptic · Answer

@Charlie@ I'm glad to hear that things are working again, although I can certainly understand your frustration with having to deactivate and reconnect all seven accounts, especially since you've encountered similar issues before. Unfortunately, it can be difficult to determine exactly what triggered the disconnects, but what's most important is that the accounts are now successfully connected and downloading.

If the issue returns or if you notice any new symptoms, please don't hesitate to post back with the details. Additional information may help identify a pattern or point to a possible cause. In the meantime, I hope everything continues to work smoothly.

Charlie@ · Answer

It looks like it is ok now.  But it was time consuming to deactivate all 7 accounts and then re-activate them one at a time.  I do not understand why this happens, and this is the 2nd time this year.  Back in the spring I had accounts randomly dropping out.  Whatever the issue is - it is NOT fixed!

Sceptic · Answer

@Q97 did your issues start after R69.53 as well?  If so, as a troubleshooting step, you could try deactivating and reactivating the Fidelity accounts after first creating a backup. However, if multiple users are seeing the same behavior after R69.53, it is possible this is a broader issue that will require investigation by Quicken rather than a user-specific fix.