CC-601 Web Connect issue with TD Bank accounts

bchan276

Quicken Canada
Windows R68.32 Build 27.1.68.32

Last successful download probably around Oct 15-18, 2026

Only affecting TD Bank account updates (CC, chequing, savings, etc)

I was able to successfully go through the new Verification Request setup and download the transactions prior to Oct 21st

Starting Oct 21st, attempts to web connect failed on the TD accounts. There were no verification requests via the app prior to or during this failure. It returned CC-601. Having seen this before and it required the Quicken team to patch behind the scenes, I opted to wait.

Oct 22nd, I attempted to Reset Account (Recommended by the AI support bot) in another Quicken file. That forced a new login and TD verification request setup, but still, that process ended up failing.

I proceeded to deactivate (another recommendation by the AI support bot) and attempt the setup now. I approve the verification from the TD App and, back on Quicken, select the Done

It then continues to provide the following error display

Trying again does not rectify.

It doesn't seem this is specific to my account or setup, so if not, hopefully Quicken is aware of this issue. Any advice or update would be welcome. Thanks!

Brian

Quicken Carlos

Hi @bchan276,

Thank you for sharing the screenshots and detailed explanation of the issue. The additional information is helpful.

After checking our internal tools, I found that this issue has been occurring for more than 24 hours. Since the CC-601 error is persisting beyond the usual 24-hour waiting period, I recommend contacting Quicken Support for further assistance, as outlined in our support article. They can guide you through additional troubleshooting steps in real time or escalate it.

Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

When contacting Support, please mention that the error has persisted for more than 24 hours so they can determine the appropriate next steps.

I hope this helps!