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Desjardins Canada Credit card not downloading transactions anymore

Gilles9

They changed something on their website (behind the scenes), and now the Credit card transactions do not download anymore

Quicken "Report a problem" was filed, and the issue was raised with Desjardins

No error message

Disconnecting all accounts and reconnecting does work without any errors for Bank accounts and Credit cards; transactions from bank accounts do work, but only the credit card is the problem, as no transactions download. This is with Quicken Connect

I also deleted the cloud account in Quicken and recreated it

Any suggestions welcome

[Edited - Readability]

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Online Banking

Mac

Accounts

One Step Update

Missing Transactions

Comments

Gilles9

If anyone else is using Desjardins and Quicken Connect and does not have this problem ?

Please tell me and I'll see with Desjardins

Quicken Carlos

Hi @Gilles9,

Thanks for bringing this to our attention and for sharing the details of the missing transactions issue, along with the steps you’ve already taken to troubleshoot it.

If you haven’t already done so, I recommend following the steps in our support article on missing transactions. Be sure to follow these steps in order:

In the affected account, click the Settings icon in the bottom-right corner of the screen. Go to the Downloads tab and, under Transaction Downloads, confirm that Download all available transactions is enabled.
Refresh your online account information by clicking the Update icon in the upper-left corner of Quicken. Follow any on-screen instructions to complete the update.
Confirm that the account register is sorted by date by clicking the Date column header. The transactions may already be in your register but not where you expect to find them.
If applicable, click Clear Filters to the right of the account register’s filter dropdowns to remove any filters that might be hiding transactions.
Click Columns in the bottom-right corner of the register and select Statement Payee. This allows you to search for the downloaded payee name and check whether a transaction was renamed unexpectedly.
Go to Accounts > Hide and Show Accounts. Check whether the missing transactions were downloaded into a hidden account by reviewing the accounts marked as hidden and unchecking Hide In Lists for the relevant account.

After completing these steps, please let us know whether the missing transactions appear in your register.

I look forward to hearing how it goes!

Gilles9

@Quicken Carlos

I did try everything you suggested in your message

No, the transactions were never downloaded from Desjardins. Despite the fact that the account in Quicken seems to be connecting correctly with no error message, I updated the login, disconnected, and reconnected the account

I have two Desjardins accounts with 2 different roots, mine and my wife's. We both have Credit cards, and for both of us, credit card transactions do not download to Quicken for Mac, but our checking accounts and savings accounts do download transactions as usual

Desjardins closed its credit card section on its website for a week to update (sic) to a modern system for credit cards (sic), since it made it active again last Monday, nothing downloads for our credit card accounts

I would suggest the problem is on their side through the aggregator and Quicken; they may not realize that Quicken for Mac is different from Quicken for Windows (as they withdrew the ability to download QFX files, they only left OFX files for Windows users

I am far from being an expert, but I did try everything

[Edited - Readability]

Gilles9

@Quicken Carlos

displaced in another place/forum thread

Gilles9

@Quicken Carlos

Another oddity, if I download an OFX file from Desjardins for the Credit Card only, it will link to the credit card when I double click the OFX file to launch it to fill in Quicken

If I download the OFX file of Desjardins bank accounts, when launched it will want to create a new account and does not offer to link with actual Bank accounts at Desjardins or other Banks, it will only offer to link to 4 accounts that are "Properties" and to one savings account that is called Apple, not connected either by QFX or Quicken Connect

So only the credit card can be link with a downloaded OFX file from Desjardins

[Edited - Readability]

Quicken Carlos

Hi @Gilles9,

Thanks for your reply and for trying the steps above. Since you’ve completed the troubleshooting steps in our support article about missing transactions and aren’t receiving any error messages, I recommend contacting Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time or escalate the issue if necessary.

Phone support is available Monday through Friday, from 5:00 AM to 5:00 PM PT.
Chat support is available seven days a week during the same hours.

Regarding the OFX file downloaded from your financial institution, the file format may be contributing to the issue. Quicken Classic for Windows does not support importing OFX files directly through its standard import process. If your financial institution offers a Quicken compatible QFX file, I recommend downloading your transactions in that format instead. QFX is the file format used for Web Connect downloads from your bank’s website.

For reference, Quicken also does not support directly importing certain other file types, such as Excel (.xls), PDF, or QuickBooks files.

You can find instructions for downloading transactions using Web Connect in our support article. You can also review our Web Connect troubleshooting steps. If the Web Connect (QFX) option isn't available on your financial institution's website, or if the transactions are downloading in an unsupported format, I recommend contacting your financial institution for further assistance, as they manage the available download options and provide the files.

I hope this helps!

Gilles9

I think calling Quicken Support will be useless

Everything is written here in this thread; I won't start again the old story and redoing all that was done. If you can't pass on the message to a higher level, then so be it.

[Edited - Readability]

Quicken Carlos

Hi @Gilles9,

Thanks for your reply! I understand your concern about repeating troubleshooting steps, especially after the time and effort you’ve already put into investigating the missing transactions and documenting your findings in this thread.

When contacting Quicken Support, you can share this thread with the representative so they can review the details and the troubleshooting you’ve already completed. This will provide the necessary background and help avoid repeating steps unnecessarily.

Given the nature of this issue, further investigation and escalation may be needed. Contacting Quicken Support is the next step to have the missing transactions issue reviewed for escalation.

I recommend referencing this discussion when you reach out so the team has the information you’ve already provided.

Thank you!

Gilles9

Seems to be slowly getting fixed

I had about ¾ of my transactions downloaded this morning

so I suppose it will restaure over the next few day

Clojea01

I have exactly the same problem. Only able to download files in the OFX format, which is not recognized by Quicken. Called the bank (waited about 90 minutes on hold) and got the generic answer that "they are working on the problem.

Is there an easy way ton convert OFX to QFX, so I could manually import the file?

Gilles9

The downloads through Quicken Connect started again this morning, at first attempt about ⅔ of the transactions, then 3 hours later it downloaded the remaining transactions

so most likely they are working on the issue

for the: "Is there an easy way ton convert OFX to QFX, so I could manually import the file?"

I tried only changing the OFX extension to QFX and it worked, but the account was disconnected from the previous Quicken Connect set up, this is only for my bank accounts

Desjardins is insisting that OFX does work with Quicken, so if any different fr quicken for Mac then Quicken reps should clarify here, or just ask the question

Quicken Alyssa

Thank you for sharing this information!

I am sure others experiencing this issue will find this to be very useful. If anything changes, don't hesitate to reach out again or post an update in this discussion.

Thanks again!

Quicken Alyssa

Thanks for chiming in and asking this question.

Quicken doesn't offer a file conversion tool, so I can't recommend one. However, @Gilles9 has offered a possible solution below.

Try it out and let us know how it goes!

Isa1964

Same thing here. Used to work fine, but now DESJARDINS only generates OFX files, not QFX, and Quicken doesn't transfer those properly.

[Edited-Readability]

Isa1964

too complicated.

Gilles9

Try Qicken Connect again

it now works for me

Quicken Alyssa

Thank you for chiming in!

Unfortunately, Quicken does not have any control over what file types your financial institution offers. I would recommend reaching out to them to let them know that a QFX file is preferred.

In the meantime, another user did offer a possible workaround here:

https://community.quicken.com/discussion/comment/20582990#Comment_20582990

Let us know if it works for you too!

Mike1510

I have the same problem, but worse.

If I log onto desjardins websites there is ALSO no langer any capability to even download a qFX or CSV file of transactions. That Used to exist before their "upgrade"…..Supposedly they are working on it, but when asked for an ETA of the fix — nothing.

Verygoodwhensimple

It does't resolve my the situation that should be resolved between Quicken and Desjardins. Why should I be involve in this. The option of downloading transactions from financial institution is a major aspect of the software for me. Thank for getting the Canadian software to be able the download transactions from that institution Desjardins.

Marc73

Bonjour,
I had the exact same problem but I've found what was the problem after many hours!

If you are downloading transactions for multiple credit cards, or if you redeemed Bonisdollars, you will get 1 'ACCTID' for each account type in the OXF file. For other bank accounts it works, but for the new credit card system transactions, the interface between the OXF file and Quicken does not work anymore when you have multiple ACCTID numbers. To verify how many accounts (ACCTID) are downloaded, open your OXF file with a text editor (notepad).

What I did to resolve it is to use the Desjardins site filters and create 1 OXF file per credit card. When you open the OXF in the text editor, you then see only 1 'ACCTID'. After, you just need to change the extension of the file from .OXF to .QXF and it should work if you have the same problem.

Also, make sure to deactivate the automatic entry, Quicken will ask you to link your new .QXF file to your credit card account in quicken when you download next time. Really hope it can help you!

Gilles9

@Marc73

Bonjour,

if you want to use Quicken Connect, you can but you need to use

Not the Desjardins- françias or Desjardins Anglais

Thanks for the tip for multiple credit cards