Boeing Employees Credit Union One Step Update Issues

Question

Quicken for Windows…version R69.53

Build 27.1.69.53 Issue has been going on for months now

No error codes but it says I have an incorrect password or userid

I have used this for years successfully. But I now have issues where I try to reconnect my BECU accounts in quicken but get an error showing incorrect username or password. I use the same username and password on the BECU website successfully. I contacted BECU and they told me they were not seeing any attempt to login via Quicken.

What is happening here? Why can't I get the connection to work (when it stopped working earlier I disabled online connections is Quicken and have now tried many times to reconnect). I successfully reconnected one time but had major issues with the data so disabled again, restored my quick database but have been unable to reconnect since.

Please help!!

Craignv · Answer

thank you

Sceptic · Answer

@Craignv since you've already tested with a new Quicken file, a second computer, and multiple financial institutions, you've ruled out many of the typical local causes. The fact that you can successfully sign into the financial institutions directly, combined with BECU reporting that they do not see any login attempts, suggests the issue may be occurring within Quicken's connectivity services rather than with your credentials themselves.

At this point, I think your best next step is to contact Quicken Support and provide them with the troubleshooting you've already completed. They can review the connection logs and determine whether there is an issue with your Quicken ID, cloud dataset, aggregation service, or any known connectivity problems affecting these financial institutions.

https://www.quicken.com/support/search-opt

Craignv · Answer

I have done all the items you listed above. - tried to reconnect through the TOOL/ADD ACCOUNT option, after removing the name and account number. I have created a new database with no entries and tried to add the accounts from scratch. I have installed quicken on another computer I owned,  did not restore my database, and tried adding the account. They all failed saying that I had an incorrect UserID or Password…even though it was the exact same password and userID I use to successfully login.

When I talked to BECU support, they said that they were not even seeing an attempt to login.

I am also now having issues with a couple of other financial institutions, getting the same error. Both of these have changed their URL's recently so I am not sure if this is what is causing their issues. The sites are PEAK CREDIT UNION and CHEVRON via SYNCHRONY