Fix Empower 401k download

Kyrang

Ever since Prudential was taken over by Empower, which was about 4 plus years ago, why can't we set it up in Quicken Deluxe to download?

I tried to find answers, to no avail. One company blames the other.

Quicken Laura

Hi @Kyrang,

I’m sorry to hear you’re having trouble connecting to your Empower account. I’d be happy to help you troubleshoot the issue. To better understand what’s happening, please provide the following details?

• What web address do you use to sign in to your Empower account?
• Are you receiving an error when trying to connect in Quicken? If so, please share the exact error message or code.
• Are you trying to reactivate previously connected accounts, or add new ones?

I look forward to your response.