Quicken R69.53. I am unable to download transactions

Question

Hi, I have Quicken R69.53. My financial institution recently did an upgrade. Now I am unable to download transactions. My Vault doesn't show any financial institutions. The Online Center shows the bank, and the credentials are correct. I have also tried resetting my vault password.

All suggestions are welcome. Thank you.

[Edited - Readability]

Quicken Laura · Answer

Thank you for your response and for providing the screenshots, @bob demeter!

Based on the account behavior you described, I recommend backing up your Quicken file and then resetting the affected accounts by deactivating and reconnecting them. Please follow the steps below.

1. Deactivate the affected accounts

* Select the Tools menu and select Account List....

* In the Account List, select the account you want to deactivate, and then click Edit.
* In the Account Details window, click the Online Services tab.
* Click Deactivate next to the service you want to disable.

* Click Yes to the message confirming if you want to disable this service. 
* Repeat these steps for each affected account.
* Log in to your bank’s website and revoke Quicken’s third-party access (if applicable).

2. Reactivate accounts

* Go to Tools> Add account

* Select the bank for the deactivated account(s). If prompted, select the connection method.
* Enter your credentials and click Connect.
* When the list of located accounts appears, choose LINK next to each account you want to reactivate (do not choose Add, as that would create duplicates).

* Click Next then Done on the last prompt.

Please let me know how it goes.

bob demeter · Answer

[Removed - Duplicate]

bob demeter · Answer

Hi Laura, thank you for your quick reply. My bank just did a total upgrade. It didn't go well.

I have 2 personal and 2 business checking accounts and 2 savings accounts

The error, if you want to call it that, is that I need to fill in the passwords. See screenshot

When I click on the error, it takes me to another screen that I cannot edit.

The issue began right after the upgrade.

The connection method is direct connect.

Thank you.

[Edited - Readability]