Updating Synchrony changes my saved Credit Limit field

georgenazar

I am on Windows Version R69.53 Build 27.1.69.53

I have been using Quicken since 1998.

It started after I downgraded from Home & business to Premier in August 2026.

I use one Synchrony login, my carecredit mastercard login, because it was the first Synchrony card I had. When I added 3 more cards to that login, the following happened.

I have 4 Synchrony credit cards: Phillips 66/76 gas card, Chevron Visa, Walmart OnePay and CareCredit mastercard. My credit limit for CareCredit MasterCard is $10,450. Each time I update it changes the credit limits from the other 3 cards to $10,450. Each time that happens I change them back and next update they get incorrectly changed.

I have never had an update add or change the credit limit field in Account Details. Now updates incorrectly change the amount with each update.

Also, since I downgraded to Premier, when I click on the Credit Limit link on Home/Dashboard/Credit Card Accounts Instead of allowing me to change the value, I get a Javascript error "Navigation to the webpage was canceled". When I click "refresh the page" I get "can't reach this page".

Both of these issues are frustrating. This is in addition to the other, possibly related, Synchrony update issue that was also reported by me today.

Please help.

Thank you.

Sceptic

@georgenazar the "Navigation to the webpage was canceled" error is often related to Quicken's internal browser cache rather than the financial institution itself. You may want to try the following troubleshooting steps:

1. Make a backup of your data file.
2. Close Quicken completely.
3. C:\ProgramData\Quicken(ProgramData is a hidden folder. If you do not see it, enable View → Show → Hidden items in File Explorer.)
4. Rename the Cache folder (for example, to Cache-Old) or delete it. Quicken will automatically create a new Cache folder the next time it starts.
5. Restart Quicken and test the Credit Limit link again.
6. If the issue persists, run File → Validate and Repair File, select Validate File, and review the validation results after the process completes.

Check if these steps also fixed the Credit Card Limit duplication error. These errors might be related. If either error persists, then I would suggest a "Quicken Copy".

A Quicken Copy creates a new data file from your existing file and rebuilds many of the file's internal database structures during the process. Because of this, it can sometimes resolve underlying data integrity issues that may not be detected by Validate and Repair alone. Creating a copy preserves your transactions, accounts, and historical data while providing a fresh file structure for Quicken to work with. If unusual behavior is being caused by data file corruption or internal inconsistencies, testing in a copied file can help determine whether the issue is file-specific and, in some cases, eliminate the problem entirely.

1. Select File → Copy or Backup File.
2. Choose Create a copy or template and click Next.
3. Select Create a copy, leaving all transactions included.
4. Save the copied file to a new location and allow Quicken to create the copy.
5. Open the newly created file and see if either error persists. If not, then use the new copied file as your data file ongoing.

Note: You will need to activate online services for all accounts in the new copied data file.