Ally Bank - changed password, updated in Quicken but still won't connect

mjonis

So my Ally Bank accounts (Quicken says they are using EWC; it doesn't mention EWC+ at least in the Edit → Account Details).

I changed my password yesterday on Ally's side. (stronger password).

I can log in via web/app just fine with the new password.

Quicken OSU today failed for Ally (as it should), and it asked me if I'd recently updated my password. I said yes; it then showed me a login screen in Quicken with the pre-filled user ID and a "blank" password field. I entered the NEW/UPDATED password, clicked OK. Quicken tells me it's all updated and OSU will work now.

Nope. Tried again; it tells me the password is incorrect. Tried manually updating (go into the account, click the gear icon, select Update Now). Same thing. Do the Fix It. Same new Quicken login window; enter password AGAIN. Still fails.

Exit Quicken. Load it up again. Try OSU. Still fails.

I'm assuming it's using EWC+ since the Password Vault shows Ally as "password not required", and I cannot edit/update the password there if I wanted.

Looks like a bug (IMO) where Quicken isn't updating "whatever" on its end, and I'll probably have to go through the hassle of deactivating the 4 accounts and re-adding them.

But shouldn't the "update password" prompt thingy actually work?

[Edited - Readability]

Quicken Laura

Hi @mjonis,

Thank you for providing detailed information about the issue you're experiencing.

The Update Password prompt should generally work as expected. Since it's not working for you, I recommend following the steps below to troubleshoot the connection. These steps will help verify your bank credentials and refresh the connection between your bank and Quicken.

Step One: Verify your bank login information

1. Type your password/PIN into a text application, such as Notepad, WordPad, or other text/word application. 
   • Note: This is a way of confirming you don't have typographical errors in this field.  
2. Highlight the "confirmed" password and then copy it (Ctrl + C) and paste it (Ctrl + V) into the appropriate fields in Quicken.

Step Two: Verify your bank login at the bank's website

1. Go to your bank's website and confirm that you're able to log in with the expected username and password.
2. Once you are logged in, review your account at the website for notifications (such as pending messages in a mailbox or message center) to confirm if further action is required to grant Quicken access. 
   • Some banks will require a separate login, password, or both to access accounts on third-party software. Also note, you may need to go to your settings at the website to access these prompts for new credentials. 

New passwords: If you are required to make a new password, be aware that some special characters may cause errors in Quicken. These special characters are the ampersand (&), left carat (<), right carat (>), backslash (\), and forward slash (/). Additionally, while Quicken does not have a character limit, your bank may have one. 

Step Three: Update your password(s) in Quicken

1. Launch Quicken and go to Tools > Password Vault > Add/Edit Passwords.
2. Click on the account in the Password Vault.
3. Choose Delete Password for the account.
4. Complete a One Step Update, you will be prompted to enter the password manually.
5. Type in the password (the same one used on the bank's website) and check in the box marked Save next to the password field.
6. Click Update Now.

If there is no option to delete and update the password, or if the login ID/username also needs to be changed:

1. Choose Tools > Account List.
2. Click the Edit button next to the account you want to change the login ID for.
3. In the Account Details window, click the Online Services tab.
4. Click Reset Account.
5. Enter the correct login ID and follow the on-screen prompts to complete the reset. 
6. If prompted, carefully LINK the accounts found to the existing accounts in Quicken. 

After the reset process is complete, attempt your online session again. 

If the issue persists

Try deactivating and reactivating the affected accounts:

1. Choose Tools > Account List.
2. Click the Edit button next to the account you want to change the login ID for.
3. In the Account Details window, click the Online Services tab.
4. Click Deactivate, and then click Yes to deactivate online services.
5. Click Yes again, if necessary, to confirm your choice.
6. Repeat these steps to deactivate all accounts at this same bank.
7. Return to the Online Services tab and click Set up Now for each account you've deactivated.
8. Enter the correct login ID and follow the on-screen prompts to activate your account.

Please let me know how it goes.