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America First Credit Union - Blank Payee

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This discussion was created from comments split from: America First Credit Union NEW UPDATE 8/19/2026.

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RicR

I am also having trouble since the American First change although mine is a little different than I can find in these forums. Quicken will connect and will download all of the transactions but the payee field is blank on almost all of the entries. What is weird is there are a handful of payees that have a rule for a name change that do show up. However if I try to revert to the downloaded payee name, nothing happens. Anyone else have this or can you point me to a solution? Thanks.

Quicken Laura

Hi @RicR,

Thank you for sharing the details of the issue you're experiencing. To help me better understand the situation and determine the next steps, I'd appreciate it if you could share the following information:

When did the issue first start?
Does this affect multiple accounts at the same financial institution, or just one?
Are other transaction details downloading correctly, or is the category the only field affected?
Where is your Quicken data file stored (e.g., on your local drive or in a cloud-synced folder such as OneDrive or Dropbox)? To check, please open Quicken and go to File. At the bottom of the menu, the file with the check mark next to it is the one currently open. Please let me know the full file path shown there.

I look forward to your response so we can investigate this further.

rkstewart3

The same thing has been happening to me. What is the resolution?

Quicken Laura

Hi @rkstewart3,

Thank you for chiming in. I'd appreciate it if you could answer the questions above so we can narrow down this issue.

https://community.quicken.com/discussion/comment/20583581#Comment_20583581

I look forward to your response!