When updating an imported credit card transaction, save opens the investing tab

K_Walton

I noticed this today. It happens after every transaction is updated. I'm on the credit card screen, click Save, and am taken to the investing tab.

Version R69.53, Build 27.1.69.53

[Edited - Readability]

Sceptic

@K_Walton - Here are some troubleshooting steps to try -

• Restart Quicken
  • Close Quicken completely and reopen it.
  • Test whether the issue continues after a One Step Update or transaction download.
• Restart Windows
  • Reboot the computer and test again.
• Validate and Repair the data file
  • Select File → Validate and Repair File.
  • Check Validate File and click OK.
  • Review the DATA_LOG.txt for any reported issues.
• Validate a copy
  • Select File → Copy or Backup File → Create a copy.
  • Open the copied file and run Validate and Repair on the copy.
  • Test whether the behavior persists.
• Restore a recent backup
  • If the issue began recently, restore a backup from before the problem started.
  • Test whether the navigation issue occurs in the restored file.
• Test in a new Quicken file
  • Create a temporary test file (File > New Quicken File).
  • Add a test account and perform an update.
  • This can help determine whether the issue is specific to the data file or the Quicken installation.
• Review mobile/web sync settings
  • If Mobile & Web Sync is enabled, temporarily disable it (Edit > Preferences > Mobile & Web).
  • Test again to see if the behavior changes.
• Check for known program issues
  • Visit the Community and review any active alerts or discussions from other users running R69.53.
  • If multiple users are reporting the same symptom, it may indicate a program bug rather than file corruption.
• Perform a Super Validate (if the standard Validate finds nothing)
  • Hold Ctrl + Shift while selecting File → Validate and Repair File.
  • This will present the Super Validate option.
• Reinstall Quicken (last resort)
  • Only after the above steps fail, and especially if the issue occurs in multiple data files.

These are the standard troubleshooting steps when Quicken runs into issues like the one you are experiencing. Try these troubleshooting steps in order, and after each, see if the behavior persists.