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Quicken duplicating (and triplicating) banking accounts

Mike Sykuta

I was syncing my data file to the cloud on Oct 28 and got an error. All of a sudden, I had duplicates of all my Banking accounts—and none of them matched their pair in terms of transactions and balances. I tried restoring a backup file from a few days earlier, and when it synced, I ended up with triple the accounts. WTH? The online interface and phone app show the same. I reported the issue both from the desktop app and the online portal. No response.

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Windows

Backup Files

Data File

Corruption

Sync Error

Comments

Mike Sykuta

So I tried uninstalling, downloading, and reinstalling Quicken and loading the last good backup file. Now nothing is updating when I click Update Now. It goes through the motions of doing the downloads, but then nothing is updated or downloaded when the job "completes."

Sceptic

@Mike Sykuta Since this issue began after a sync error that created duplicate accounts, followed by a reinstall and restoration of a backup, it is possible that the data file or connection information was damaged. I would suggest first running Validate and Repair on the data file. If the issue persists, create a Quicken Copy of the file. The Copy process rebuilds much of the file's internal structure and will deactivate all online services, requiring the accounts to be reconnected.

Step 1: Validate and Repair

Select File → Validate and Repair File.
Select Validate File.
Click OK.
When the process completes, review the DATA_LOG.TXT for any errors or repairs that were reported.
Test One Step Update or "Update now" again.

Step 2: Create a Quicken Copy

If Validate does not resolve the issue:

Select File → Copy or Backup File.
Select Create a copy or template and click Next.
Accept the default settings for the copy and complete the process.
Open the newly created copy when prompted.
Reconnect the accounts using Tools→Add account, making sure to link to existing accounts on Quicken.
Run One Step Update and/or "Update now" and verify that transactions download normally.

Please make a backup of your data before attempting any troubleshooting steps.

Mike Sykuta

Validate allegedly corrected errors but didn't work. Tried the second step. When I go to Add Account, I click on one of my financial institutions and the next window won't populate with any content and I can only click "Back".

Sceptic

@Mike Sykuta I would then suggest contacting Quicken Support. They can work with you real-time and remotely. They can also review error logs and system files. https://www.quicken.com/support/search-opt

It sounds like you have some issues in addition to the original duplicating account issue that I think would benefit from Quicken Support looking at exactly what is happening when these events are happening.