Quicken is billing me twice each year. Why?

bigdinvegas

I have a Mac desktop & a Mac Air (used primarily for travel). Again, you guys have billed me $83.88 on 10/10/26 and again $83.88 on 10/30/26. It has been my understanding that my subscription would be good for both computers.

My ID for my Mac is [Removed - Sensitive Information]
For my Mac Air is [Removed - Sensitive Information]

Can you correct this discrepancy?

Dwight R Luerssen

[Edited - Readability]

Sceptic

Dwight, it sounds like the issue may be related to the fact that you are using two different Quicken IDs.

Quicken subscriptions are tied to the Quicken ID that purchased the subscription, not to a specific computer. A single subscription can be used on multiple computers, including both a desktop and a laptop, provided they are signed in with the same Quicken ID.

Based on the information provided, it is possible that separate subscriptions were purchased under each Quicken ID, which could explain the two charges. Since only Quicken Support can review subscription records and billing information, I recommend contacting Quicken Support directly and providing both Quicken IDs along with the charge dates ($83.88 on 10/10/26 and $83.88 on 10/30/26). They can determine whether two subscriptions exist and assist with any necessary billing corrections or refunds. Link to Quicken Support - https://www.quicken.com/support/search-opt