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Ally Bank - Care Code: FDP-105

Curtis88

Receiving an error when trying to download transactions from Ally Bank. Error is: Care Code: FDP-105

This connection has been working for a while; I just started getting this error this morning. I've tried removing the connection, then re-adding it, to no avail. Also, tried logging in separately to Ally Bank using Chrome, and everything was okay; it's just not working in Quicken.

I'm on Mac OS 27.2 and Quicken Classic Deluxe Version 9.3.0 (Build 903.62664.100)

[Edited - Readability]

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Comments

Curtis88

Seems to work again. Had to:

Disconnect Ally Bank download
Re-connect entering in credentials
Validate the text (2-factor)
Re-establish accounts (point to the correct, existing accounts in Quicken)

Quicken Laura

Hi @Curtis88,

Thank you for sharing your experience and the troubleshooting steps you took to resolve the issue. I'm glad to hear everything is now working as expected.

Please don't hesitate to reach out if you have any further questions or need assistance.

decamplynn

I am getting the same FDP-105 message and disconnecting/reconnecting did NOT work.

Ed K

same error for me, since Nov 1.

Chris14

Same error for me. Interestingly last night I did the Curtis88 steps and it worked. Failed again this morning. Is Ally doing some changes? I can access web site no problem and passwords are all correct.

Quicken Laura

Hi everyone,

Thank you for bringing this issue to our attention. I’ll escalate it to the appropriate team for further review.

In the meantime, could you please help us by submitting a problem report through Quicken Help and including your log files? This will provide our team with additional information to investigate the issue.

To send your logs:

Open Quicken
Click Help
Select Report a Problem
Click Send to Quicken

Mac

Windows

Once submitted, please let me know. I look forward to your response!

(CBT-1314)