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Synchrony Bank (Verizon Visa) CC509

Snakebit12

Quicken is throwing a CC509 code when trying to access my Verizon Visa account with Synchrony Bank.

I have no issues logging on to the Synchrony website…and have done so twice this morning to change my password per Quicken's instructions.

To no avail…just more CC509 codes.

The account is deactivated in Quicken (because I cannot reactivate it).

Anyone else experiencing this?

John

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Snakebit12

I solved my problem using a tip from an earlier post… I should have done a search before posting.

Sceptic✭✭✭✭Quicken Windows Subscription Oct 27, 2026UpdatedOct 27, 2026 by Sceptic

@clyang With the new sign-in, try using "Synchrony Mastercard" as the financial institution. This worked for me after I updated to the new sign-in.

After the account is deactivated (Online Services tab), clear the Financial Institution and Account Number on the General tab. Use Tools→Add account to reactivate your account, then carefully link the account to the account on Quicken.

Worked like a champ! Not sure why, because I do not have a Mastercard. I neglected to clear the Financial Institution and Account Number, but it worked anyway…for now.

[Edited - Readability]

Quicken Carlos

Hi @Snakebit12 ,

I'm glad to hear that you were able to resolve this issue by following the steps shared by @Sceptic in a previous post. Your feedback may be helpful to other users encountering the same issue. I recommend monitoring how the connection goes. If you encounter any errors or issues, don't hesitate to reach back out to us.

We're happy to help!

dhcernese

Not the same error (but maybe I should open a new thread), but it is a Synchrony issue for me (Lowe's card): downloaded payment transaction came in as "No Details Available" as the payee.

Sceptic

@dhcernese the issue for this post has been resolved. I would recommend starting a new thread for your issue so it would have visibility and get appropriate responses and feedback.