Having problems with Reconcile and with downloads of deposits from 5/3 Bank

Question

Has anyone developed problems reconciling in Quicken where it is not pulling up deposits marked as cleared?  Also, 5/3 Bank downloads appear not to include deposits to accounts.

[Edited - Readability]

Quicken Laura · Answer

Hi @canellah,

That's great news! I'm glad to hear everything is working properly with your account.

If you have any other questions or need further assistance, please don't hesitate to reach out.

canellah · Answer

I went on Quicken today and did a download from the bank as I had done before to see if the same problem persisted.  This time everything was working fine.  I'll keep this in mind should it happen again.  I'm not sure if the problem was at your end, the bank or mine but it appears to be working for now.  Thank you for you help.

Quicken Laura · Answer

Hi @canellah,

Thank you for reaching out and sharing the details of what you're experiencing.

Sometimes, reconciliation issues can be related to an incorrect statement ending date. Could you please double-check that you're using the correct dates?

If the dates are correct, I recommend backing up your Quicken file and then running a file validation before attempting to reconcile the account again.

To validate your file:

* Go to File
* Select Validate and Repair File
* Choose Validate File
* Click OK

If the issue persists, could you please clarify a few things?

* Is this happening with more than one account?
* Are deposits missing from the transaction downloads from Fifth Third Bank, or are they downloading but not appearing in the reconciliation window?
* When did you first notice this issue?

I look forward to your response.