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CC-501 today on Schwab, Citibank, and Fidelity

Jack Scripps

All 3 institutions failed to download today using either one-step update or separately. In another Quicken file, no problem with same institutions.

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One Step Update

Comments

Quicken Carlos

Hi @Jack Scripps,

Thanks for reaching out to the Quicken Community and letting us know you're experiencing this issue. After reviewing our internal tools, I can see that your accounts are showing a Status: OK, and no additional errors or details are being reported.

I suggest following the steps outlined in our support article regarding this error message. I also recommend waiting 24 hours before attempting to update your accounts again. If the issue persists after 24 hours, I recommend contacting Quicken Support for further assistance.

Since our internal tools aren't showing additional details, our support agents may need to review your logs to identify the cause and determine the appropriate next steps.

Please do not deactivate and reactivate your accounts as a troubleshooting step, as this may not resolve the issue.

Quicken Support is available by phone Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

I hope this helps!