Fidelity continuous connection errors [Edited]

Stuart Bell

This has been going on for over a month. I have followed all recommended fixes, and none have worked. When is this going to be resolved?

Quicken Kade

Hello @Stuart Bell ,

Thank you for bringing this issue to the community. I apologize for the ongoing Fidelity issues you have been experiencing. I would be happy to take a closer look at your specific situation and work with you toward a resolution.

I reviewed your profile internally but did not find any specific errors reported. We do, however, have an open alert regarding Fidelity. Does the issue described in that alert sound similar to what you are experiencing? If it does, I would recommend bookmarking the alert to receive the latest news.

If not, I would like to ask a few questions to better understand what is happening:

• When you run a One Step Update (OSU), do you receive any error codes for these accounts?
• When was the last successful download?
• Have you completely disconnected from Fidelity and then reconnected all of your accounts?

Any additional information you can provide will help me investigate your situation further and determine the most appropriate next steps.

I look forward to your response!