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How to delete an online Backup File

rdc25

How can I find a delete an auto backup file from the cloud? My recent new upgraded software came with an online backup feature I do not want to use. I noticed that when I shut down Quicken, a message popped up and said that the file was auto saved online. I found the area in preferences to turn that off, but I do not want to leave any of my data online.

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Sceptic

@rdc25 - the first thing to do is make sure you actually have Online Backup. In Quicken, click on Help→Manage Your Subscription→My Quicken Account. In your account, click on the Subscriptions tile, and you will then see which Quicken products you have a subscription for. If Online Backup is not listed, then you do not have Online Backup. Online Backup is a purchased as a separate subscription from Quicken. It doesn't automatically come with Quicken.

Quicken does have an automatic data file backup feature. The default location of the backup folder is on your local drive (usually the C drive) Documents\Quicken\BACKUP.

The backup settings and backup location can be changed or turned off by going to Edit→Preferences→Backup.

rdc25

Hi, yes I do have the online backup as part of a bundled subscription offering. I do believe a copy was actually backed up online and I have since turned it off. I do use local backups but just wondering if I can confirm if any of my data was backed up in the cloud with this "online" backup feature and if so, can I delete it?

Sceptic

@rdc25 If Quicken Online Backup was active, you can check whether any backups are stored by going to File → View/Restore Backups (or the cloud icon at the top of Quicken) and looking for any Online Backup entries. According to Quicken's Online Backup documentation, you can review the backup files stored online, including their dates and sizes.

As for deleting backups that have already been uploaded, Quicken's FAQ states that canceling the Online Backup service results in loss of access to the stored online backups, but it does not clearly document a user-facing option for permanently deleting individual cloud backups. For that reason, if you find online backups that you wish to remove, I would recommend contacting Quicken Support for confirmation of the available deletion options and the status of any backups associated with your account.

https://www.quicken.com/support/quicken-online-backup-frequently-asked-questions/

Since you've already disabled Online Backup, no new backups should be created, but checking the Online Backup list should at least confirm whether any cloud backups currently exist.

rdc25

thank you! You have been extremely helpful.