This error started after installing the latest update this morning. Is that just a coincidence, given that this is a server communication issue, or is there a correlation? Error report sent.
Same issue here. Updated to Version R70.20. Any resolution?
Hello @Michael Sloss ,
Thank you for sharing your experience. I would like to rule out a few things and work through some troubleshooting steps with you.
Since this is a Direct Connect error, I recommend starting with the steps outlined in this support article.
Please begin under the section titled "Find the financial institution that is causing the error" and follow the troubleshooting instructions provided.
A few additional things to keep in mind:
If this issue started immediately after updating Quicken, another option would be to reinstall the previous patch. You can find instructions in this support article.
If the troubleshooting steps do not resolve the issue, you may need to contact your financial institution directly. Quicken does not have access to the financial institution's servers to correct issues with the files they send. You may need to ask to speak with an Online Services specialist who handles transaction download issues.
Please give these steps a try and let me know the results. I look forward to your response!
https://community.quicken.com/profile/10259452/Quicken%20Kade
Reverting to R69.53 fixed the problem. It is an issue with R70.20
However, "update now" downloaded 2 months of "new" transactions that that had already been accepted and reconciled previously in addition to the ones that just needed to be matched.
Yes, This is not a Regions Bank issue. Revert to software R69.53 to resolve the connection issue. Quicken shld be able to fix this issue immediately instead of suggesting all of the troubleshooting steps. Let's see how long it takes!!
This Regions Bank error during One Step Update is the same exact error that was reported in back in August when you updated to R68.31. At least its the same for me! It was eventually resolved by updating to R69.53 and Now its back with R70.20. I would hope that Quicken Support looks at the error data from August and figures out a quick resolution.
@Rick11,
Thank you for chiming in!
Were you able to follow the steps to revert to R69.53, and if so, did that resolve the issue? The steps to revert can be found here:
Before following those, if you have not reverted yet, please go to Help>Report a Problem form within your Quicken software. Leave all logs checked and then click Send to Quicken. Adding the sanitized data file option is helpful too, but not required.
If you do send logs, let us know; otherwise, we won't know you sent them.
Looking forward to your response!
Yes, I did both, I reported the problem with logs and I reverted to R69.53 which did resolved the problem with the Regions Bank error during One Step Update.
[Removed - Duplicate Post]
Downgraded to version 69.53. The problem connecting to regions is solved for now. Now, how do I prevent it from upgrading again?
[Edited-Readability]
Thanks MFarrish. Downgraded to version 69.53. Problem connecting to regions solved for now.
Getting this error when trying to update. Started 11/05/2026.
I have completed all of the troubleshooting. It still doesn't work.
Hello Everyone,
Thank you for adding to this discussion.
This issue has been escalated. If you would like to contribute to the investigation, you can do so by going to Help>Report a Problem from within your Quicken software and sending in your log files.
Please leave all logs attached. If you feel so inclined, sending the sanitized data file is helpful as well, but not required.
If you have already sent in your log files, thank you! If you haven't done it yet but plan to, please let us know once you have sent them so we can add them to the escalation ticket.
Thanks again!
[CTP-19263]
After clicking one step update received the dreaded OL-220-A for Regions Bank. This is after recently updating to R70.20 and receiving the email from the Quicken team about the renewal price going up this year... I downgraded to Release R69.53 and downloading from Regions Bank is magically working again. I reported the problem and sent all the support files.
Thank you for chiming in on this discussion and sending over your log files!
I have added them to the escalation ticket.
Hello, I just sent my log files using the REPORT A PROBLEM link in Quicken.
Any update to this issue other than it is still happening and seems to be getting worse? I downgraded to Release R69.53 and was able to download transactions from Regions on October 10th, 2026. However downloading is not working today… Not sure why. In my register for Regions, the online balance is different from the last reconciled transactions. Logging on to a Regions account show transactions that have been processed but for whatever reason Quicken is no longer picking them up. This is not happening for just one Regions account, but multiple.
Hey Billy, long time Quicken customer and Regions customer. I downgraded to 69.53 as well but still wasn't able to download anything. The same issue seems to happen to me every few months. Quicken phone support always blames Regions and when I call Regions they blame Quicken. I'm thinking of just stopping giving Intuit my money for yearly renewals and manually downloading and entering my transactions. I've been with Quicken for probably 25 to 30 years or longer and their problems are getting worse.
Hey Dude in MS… same here long time Quicken/Regions customer. Been using Quicken since the 1998… so looks like we have similar longevity and experience. I have also heard the blame game. Not sure why, I can login to the Regions accounts just fine. I am also not sure why it takes Quicken so long to respond with a fix to their issue. This seems to happen every so often. According to the website, I am paying for Premium Support, although my experience does not reflect premium… I hardly ever post anything in these discussion forums, however since the problems seems to be ever increasing, I thought I would give it a try. I must admit, I am NOT impressed. This problem has been known since the R70.20 patch was deployed and the fix to rollback to R69.53 initially worked for me, has stopped working. No errors now, I am just not able to download any new transactions from Regions. At this point, what is the point of paying for the Quicken renewal if the product only works some times? What I find interesting about the email I received on November 9 was that the price will be $12.49/month ($149.88 billed annually) but the website says $10.99/month with the $12.49 crossed out… looks like new customers get a break and existing customer take a hit. See this website: https://www.quicken.com/products/pricing-comparison-classic/
