Capital One 360 sync is broken

Question

I have a lot of Capital One 360 savings accounts and they've been broken for months. I am getting CC-506 errors across 21 accounts. When I try to do the fixes (re-authenticating, disabling and re-enabling) it may solve the problem for a day at best but when I come back later it fails. What recommendations are there to troubleshoot this?

Sceptic · Answer

Hi @Quicken James our posts seem to have crossed.  I will defer to your expertise in helping this user with this issue.  Thanks!

Quicken James · Answer

Hello @kbreit,

Thank you for sharing your experience. I am happy to assist.

I have checked our internal tools and do not see the error message you provided. One important step to help fix this error is to make sure that all accounts are disconnected before reconnecting them. This includes any accounts you may have hidden.

Here is a support article for the CC-506 error. The following are the first section steps from the support article.

Update to the latest release of Quicken

* Choose Tools menu > One Step Update.
* Deselect all items, and then click Update Now.
* If an update is available, follow the on-screen prompts to update to the latest release.
* Try updating your accounts again. If the problem persists, continue with the procedures below.

Continue with the rest of the steps from the article.

When you get to the steps to deactivate all accounts for this financial institution, be sure to check for any hidden accounts for Capital One 360 and disconnect them as well.

Deactivate all accounts for this financial institution, then force Quicken to "discover" all available accounts:

* Open the Account List in Quicken (Tools > Account List or Ctrl + A).
* If present, select the Show Hidden Accounts checkbox at the bottom of the Account List.

Another good step to add is to log into your bank's website and navigate to the section to revoke Quicken's access. This can usually be found under Sign in and Security and then look for linked apps. Click on Quicken and Unlink or stop sharing.

Once all accounts have been disconnected and Quicken's access has been revoked, try to reconnect your accounts.

@Sceptic has provided other troubleshooting steps to try as well.

Be sure to save a backup before attempting any of the steps we have provided.

Please share your results so we can determine the next steps.

Sceptic · Answer

@kbreit - this Quicken Support article contains some additional troubleshooting steps to try, if you haven't done so already.

https://www.quicken.com/support/message-when-using-online-services-cc-506/

Otherwise, the only other troubleshooting step to try, if you haven't already, is a data file validate -

Validate File

* Select File → Validate and Repair File.
* Check Validate File.
* Click OK.
* When the process completes, review the DATA_LOG.TXT for any errors that were found and corrected.

If the problem persists, I would also try a Super Validate:

* Hold down Ctrl + Shift on your keyboard.
* While holding those keys, select File → Validate and Repair File.
* Choose Super Validate File.
* Click OK and allow the process to complete.
* Review the DATA_LOG.TXT for any reported issues.

If the CC-506 errors continue to persist, I would recommend contacting Quicken Support -

https://www.quicken.com/support/search-opt