Fidelity accounts download issues once again!

SandraStowell

Fidelity required that I re-authorize Quicken's access to my two retirement accounts in order to update. I was able to successfully re-connect my IRA, but Quicken no longer sees my 401K.
I have been through the hoops of deactivating, de-authorizing, re-authorizing, clearing browser cache( & even rebooting my PC for good luck ;-) but it seems that my 401K is currently invisible to Quicken. With the account de-activated I am not sure when this account last update, but based on the balance in Quicken vs. the history I can see online, it may have been some time ago, although the error requiring authorization was just today.
I have recently completed a few QCDs from my rollover (which downloads correctly) so now when I try to activate my accounts I have to check two boxes on agreement about sharing data with charitable orgs, etc. which I do every time. Seems as once should be enough, so maybe there is a bug here. Still happened after the whole deactivate, clear cache, etc.

Sceptic

@SandraStowell It sounds like the IRA was successfully reauthorized, but the 401(k) is not being presented to Quicken during the account-linking process. Since you've already gone through the deactivate/reactivate and reauthorization steps, it would be helpful to know whether the 401(k) still appears on Fidelity's website and whether it is part of the same login as the IRA.

Fidelity and Quicken have made a number of connection and authorization changes over time, and sometimes certain account types are not immediately available during the authorization process. If you haven't already, you may want to check the Financial Institution name currently selected for the account in Quicken and let us know which connection method is being used.

Hopefully others who use Fidelity retirement accounts can confirm whether they are seeing the same behavior.