Can't Reauthorize Amex

r.josh.brose

For a few days now, I have been struggling to download my Amex transactions. It asks me to reauthorize, but I cannot. What I can do is go strategy to amex.com and signin with the same credentials.

Thoughts?

Quicken Personal and Business. R70.20

Quicken Carlos

Hi @r.josh.brose,

Thanks for bringing this to our attention and for sharing a screenshot of the error message. After reviewing my internal tools, I found an FDP-350 error associated with your accounts. This error typically occurs when your security token has expired, and you need to reauthorize your accounts by reentering your credentials.

Since Quicken is prompting you to authorize the accounts but the process keeps failing, I recommend manually deactivating all your American Express accounts in Quicken. Before proceeding, I also suggest creating a backup of your Quicken data file.

To deactivate your American Express accounts in Quicken:

1. Select Tools and then Account List.
2. In the Account List, click Show Hidden Accounts, if applicable.
   
3. Select the Fidelity account you want to deactivate and click Edit.
4. In the Account Details window, select the Online Services tab.
5. Click Deactivate next to the service you want to disable.
6. Click Yes to confirm.

Repeat these steps for all your American Express accounts. Once all American Express accounts have been deactivated, follow these steps to reactivate the accounts:

1. Sign in to the American Express website and log in to your account using your credentials.
2. Navigate to the section where you manage connected apps, third-party access, or desktop application permissions.
3. Remove or revoke Quicken's existing authorization.
4. Return to Quicken and go to Tools > Add Account.
5. Search for American Express and follow the prompts to authorize the connection.
6. When the list of accounts is displayed, select LINK next to each existing account you want to reconnect. Make sure you do not select Add or you may create duplicate accounts.
7. Once the accounts have been reconnected, perform an account update to confirm that the connection is working properly.

If the error shown in your screenshot persists after following the steps above, I'd like to ask you a few questions to help narrow down the cause:

1. Do you have a VPN or antivirus software currently active?
2. Do you have any pop-up blockers or browser extensions enabled that might prevent Quicken from signing in?
3. Have you tried changing your default browser?
4. Where is your Quicken data file stored?

To check the file location, open Quicken and go to File. At the bottom of the menu, just above the Exit option, you'll see the currently open file marked with a checkmark.

Let me know how it goes!