Cannot download TIAA tranactions

proflaw

For several days, any attempt to download TIAA transactions or reset the account freezes the Quicken program and requires me to shut it down by ending the process in Task Manager.

Quicken Carlos

Hi @proflaw,

Thank you for reaching out to the Quicken Community and bringing this to our attention. We have received multiple reports from users experiencing freezes in Quicken that require them to close the program using Task Manager.

To better understand exactly where Quicken is freezing, I'd like to ask you a few questions:

1. Does Quicken freeze immediately after clicking the Reset button, or does it happen after entering your credentials while waiting for the accounts to be added?
2. If possible, could you also share a screenshot showing where Quicken freezes?
3. Since Quicken is prompting you to reset the accounts, have you tried manually deactivating them and then adding them again through Tools > Add Account?
4. Is your Quicken data file stored locally on your computer or in a cloud-synced location, such as OneDrive or Dropbox?

To check, please open Quicken and go to File. At the bottom of the menu, above the Exit button, the file with the check mark next to it is the one currently open. Please let me know the full file path shown there.

Your answers will help us better understand which part of the process is failing and determine the most appropriate troubleshooting steps.

I look forward to your reply!