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Military Star Card CC-503

Greg Brown

Cannot add my Military Star Card. I can log into the website with no problem…

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Windows

Comments

Quicken Carlos

Hi @Greg Brown,

Thanks for reaching out to the Quicken Community, sharing a screenshot of the error, and letting us know that you're able to sign in to your financial institution's website.

If you haven't already, I suggest following these steps from our support article to verify your bank login information:

Verify your login credentials

Open a text application, such as Notepad or WordPad.
Type your password/PIN into the application.
Highlight and copy the confirmed password using Ctrl + C, then paste it into the appropriate password field in Quicken using Ctrl + V.

Verify your bank login at the financial institution's website

Visit your bank's website and confirm that you can sign in using your expected username and password.
Once logged in, check for notifications or pending messages in your mailbox or message center to see whether any additional action is required to grant Quicken access.
Some financial institutions require a separate login or password for third-party applications. You may also need to review your account settings for additional authorization requests.

Check for special characters in your password

Certain special characters may cause login issues in Quicken, including:
Ampersand (&), left carat (<), right carat (>), backslash (\), and forward slash (/).

If your password contains any of these special characters, I recommend changing it to one without them and then trying to connect again.

If the issue persists, I'd like to ask you a couple of questions to better understand the situation:

Is this the first time you're trying to add these accounts, or were they previously connected and downloading transactions successfully?
Could you share the URL of your financial institution's website?

I look forward to your reply!

Greg Brown

Thanks I use a password manager (Roboform) so I don't have to type info.

Quicken Carlos

Hi @Greg Brown,

Thanks for your reply! In some cases, password manager applications can unintentionally interfere with the login process in Quicken. If you haven't already, I recommend temporarily bypassing RoboForm and entering your password manually in Quicken to see if that makes a difference.

If the issue persists, please also review the suggestions outlined in my previous response, particularly regarding special characters in your password and whether Military Star requires separate credentials for third-party applications.

https://community.quicken.com/discussion/comment/20586111#Comment_20586111

Once you've had a chance to check these, please let us know the results so we can determine the next steps.

I look forward to your reply!

Greg Brown

I have already checked these. As far as I know no special logins are required

Quicken Carlos

Thank you for your reply and for trying the steps outlined above, @Greg Brown.

Since we have confirmed that the steps in our support article have already been completed, the next step is to contact Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time and escalate the case if needed.

Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

When contacting Quicken Support, I recommend sharing the troubleshooting steps you have already completed so they can take that into account and avoid having you repeat steps that have already been tried.

I hope this helps!

Greg Brown

I just got off the phone with support, they're escalating the issue…