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AMEX Missing Online Services

MichaelCortese

I have had an Amex for a very long time and online services connected in Quicken for a long time. Today they were gone like they were never set up. I was able to add online services again but this is annoying.

I don't know if they disappeared today but today is when I noticed it.

Edit: Based on the transactions that downloaded it has been missing for months. I don't use this account much so I didn't notice.

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Comments

Sceptic

@MichaelCortese glad you were able to get your AMEX accounts connected again. It's not clear from your post, but do you need help with missing transactions?

MichaelCortese

No. They all downloaded. I just wanted to flag it as a potential issue. It is pretty hard to accidentally remove all online services for an account. And if you need to reauthorize an account, it warns you and doesn't just delete the online services.

[Edited-Readability]

Quicken Alyssa

Thank you for reporting this issue!

This could have happened for a few different reasons.

If you restore a backup, bank connections are not always retained.
Also, if you copy your data file, you'll need to reestablish connected services.
Additionally, banks that use the Express Web Connect + connection method, like Amex, need periodic reauthorization.

It's hard to say exactly what caused this without digging further, but I am glad to hear you got everything back up and running, and we appreciate you bringing this issue to our attention! If you notice anything else or end up needing help, let us know!

Thanks again!