Cross Country Mortgage

mjmdfacc

Cross Country Mortgage changed their platform, and I'm not able to download statements anymore. Can this be fixed?

Quicken James

Hello @mjmdfacc,

Thank you for bringing this to our attention! I am happy to assist.

I will need some clarification. Please answer the following questions:

1. When you say you can't download statements, do you mean you can't download a QFX file from the bank's website and import it into Quicken?
2. Did the bank remove that option on their site?
3. Do you mean downloading transactions using the one-step update isn't working?
   1. If so, do you get any error messages/codes?
4. What did the bank change on their website?

Once you answer these questions, I'll better understand what is going on and can help answer your question.

Thanks again.