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Regions Bank- OL-393-A When connecting accounts using Direct Connect

45mth

I received this error on 11/10/26. I deactivated one of my accounts, and when I tried to reactivate the account, I was prompted to enter my bank user ID and password. After clicking on the Connect button, I was sent to a page to sign in to Regions Bank. I was asked to "Use the sign-in form hosted by your financial institution to authorize downloads". There is a spinning circle, and I can't cancel or close the screen. I have to close the program and reopen it. I've tried this for two days with the same results. Please help!

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Comments

Turtlecreek

I have same issue. Been having issues only with Regions for about 2 weeks. Tried the standard validate and deactivate/reactivate, but now it is stuck and i have to force close everything.

Sceptic

@45mth, @Turtlecreek - In Account Details, click the Online Services tab and turn off Bank Bill Pay. Do this for all spending and savings accounts for Regions Bank and see if you are then able to update your accounts.

djmatsolo

I have been seeing this same issue for a few days now. Online bill pay is set too No.

NEW! 11/10/26 Regions Bank- OL-220-A When connecting accounts using Direct Connect - Quicken

Sceptic

The OL-220-A and OL-393-A issues usually have different causes and the trouble shooting steps and resolution are not the same. But with the various issues happening now, they could be related.