Fort Community Credit Union, Wisconsin giving update error CC-506

bbrewer366

Using a subscription service on Windows. When I go to update accounts, I get error CC-506 saying that there are problems with the 9 accounts I have updated. It has always worked for a year and a half and started showing this error about 1 month ago. My actual register updates, but it keeps giving me this error. Attached are screenshots.

[Removed - Personal Information]

Quicken Laura

Hi @bbrewer366,

Thank you for providing such detailed information about the issue you're experiencing. I appreciate the time you took to share those details.

After reviewing your accounts on our end, I found that two accounts are experiencing this issue, while the remaining accounts are connecting successfully.

This error can sometimes occur when an older or previously closed account is still active in Quicken but is no longer available at the financial institution.

To ensure all your accounts are properly connected, I recommend resetting the connection for all accounts associated with this financial institution. Before proceeding, please make sure to create a backup of your Quicken file.

Please follow these steps:

Deactivate all accounts for this financial institution, then force Quicken to "discover" all available accounts:

1. Open the Account List in Quicken (Tools > Account List or Ctrl + A).
2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List.
3. Use the Edit button for each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab.
4. When finished, close the Account List.
5. Close, then re-open Quicken.
6. Click the Add Account + button at the top of the Account Bar on your main view.
7. Walk through this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented, until you reach the screen where Quicken displays the Accounts Discovered at the financial institution.
8. Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

If the account was closed, deactivate it from future online updates

1. Choose Tools menu > Account List.
2. Click the Edit button next to the account you want to deactivate.
3. In the Account Details dialog, click the Online Services tab.
4. Click Deactivate to stop downloading transactions for this account.

Once you've completed these steps, please update your accounts and check whether the issue has been resolved.

Please let me know how it goes.