Capital One accounts don't download, gives blank screen instead of log on

Member ✭✭
in Download, Add/Update Accounts (Mac)
Capital One connections seem not to be working at all. My account stopped downloading. I finally deleted it and tried re-adding it. However it pops up a blank screen  when it says its taking me to the Capital One login page. I'm now totally stuck. Created a new blank file and tried adding a Cap One account there and same issues. This is really screwed up and a MAJOR problem. I understand it might be Cap One's fault but still this needs handled immediately and makes using Quicken very difficult. 

Answers

  • Alumni ✭✭✭✭
    Hello @tomcaste

    Thank you for taking the time to report this issue to the Community, although I apologize that you have not yet received a response.

    There is a known issue affecting Capital One accounts in the Quicken for Windows products, however, Capital One accounts should be adding/updating correctly in Quicken for Mac.

    Are you still experiencing a blank window when attempting to re-add the account?  If so, which Capital One name is being selected from the Financial Institution list?

    Please let us know, thank you.

    Sarah
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