I quit syncing to my Mobile device, it used to work fine. Now when I tell my Laptop to sync instead

I quit syncing to my Mobile device, it used to work fine.
Now when I tell my Laptop to sync instead of updating my phone like it should it changes my laptop to incorrect amounts and the phone shows the same incorrect data.
I haven't had much success getting help from Quicken lately.
All they want me to is start start a new subscription with them.
Any ideas how too fix this?
Just having it on laptop it works fine.
Thanks for the help.
Bill Wolfe