Clear old invoice manually

spaman · July 2020

I have an old invoice that keeps popping up when I go to receive payment back from 2017. I'm sure I received the money, but it did not get cleared. How do I manually clear the invoice under customer invoices to get it to not show up.

UKR · July 2020

When you pull up the Receive New Customer Payment dialog for this customer, is "Apply existing credits" enabled (shown in black instead of gray)?
If so, put a checkmark into this box and record this transaction, even if it's for a $0.00 payment. This may not record a new zero payment transaction, but it should "c"(clear) the old invoice register entry.

UKR · July 2020

When you pull up the Receive New Customer Payment dialog for this customer, is "Apply existing credits" enabled (shown in black instead of gray)?
If so, put a checkmark into this box and record this transaction, even if it's for a $0.00 payment. This may not record a new zero payment transaction, but it should "c"(clear) the old invoice register entry.

Clear old invoice manually

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