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One-Step Update crashes Quicken and launches Bugsplat

Herrick Inman

Starting today, every time I run One-Step Update, the update progress halts, Quickens closes and the annoying, useless Bugsplat launches. No error message. Super-Validate found no problems.

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Accepted answers

dwl1960

I'm having the same issue. Everything works it appears individually updating EXCEPT my Fidelity accounts. Do you by chance have Fidelity?

Herrick Inman

One step update works for each of my accounts individually, except my Discover accounts. To try to fix this, I deactivated my Discover accounts, then tried to reactivate them via Set Up Online. After entering my UserID and Password and pressing Connect, Quicken crashes and Bugsplat launches.

I don't have Fidelity.

emsquared72

I am having the exact same issue with Quicken for Windows that Herrick Inman is experiencing starting this morning. If I run one-step update, it crashes the program and the bugsplat program runs.

carlwebster

Same here. Also unable to update accounts individually.

pcar-nut

My one step is crashing with Fidelity and Charles Schwab accounts. Every other account seems to be working

crwalejr

Yes. Every time I request an update Quicken crashes during the process and I get Bugsplat screen. Same with you?

Tammy Van Buren

Yes. Every time I request an update Quicken crashes during the process and I get Bugsplat screen.

rolandi2

Yes, same problem as yours.

jtcrawf55

Ditto on that. If you update some accounts individually it works. But OSU for all accounts produces BUGSPLAT no matter what. What's up QUICKEN people?

hmday

I have the same problem when updating Charles Schwab account

CountryLogic

Yes. Every time I request an OSU, Quicken crashes during the process and I get Bugsplat screen. If I update my accounts by selecting them individually, they all update except my Discover account. . On that one I get crashed Bugsplatted.

David Ouzounian

> @jtcrawf55 said:
> Ditto on that. If you update some accounts individually it works. But OSU for all accounts produces BUGSPLAT no matter what. What's up QUICKEN people?

I have the same experience, except certain accounts cause the Bugsplat crash. For me, it's the Discover credit card account and a Schwab 401k account

FaithRisa

Same issues as the rest of you - Glad I came here as I thought it was me :-)

yoyomanii

getting the bugsplat screen when trying to update accounts. then tried to add accounts, getting the same thing.

vz2z9999

I'm not sure but it seems like Fidelity. I can update banks individually ok excepty for them

rlroberts

Yes, OSU just spins on one computer. Bugsplat error on a different computer with different accounts

D-Two

It's something other than "just" Fidelity, as I'm experiencing the crash and do not have a Fidelity account linked.

Dory

Mine is hanging when updating investment quotes. I just got the bug
splat too.

EricC

I am having the same problem with One Step Update. Crashes and then I get the BugSplat screen.

RAli

Yes I just tried updating my IRA account from Fidelity, and it gave me a Bugsplat error and crashed.

yoyomanii

mine is also fidelity. called fidelity and they say everything is good on their side. signed into fidelity with no problem. it is a quicken problem

DGA

I am having same issue. Bugsplat if you try to update fidelity accounts. Also bugsplat if you reset online access for a fidelity account.

crwalejr

Yes that is the crash screen for Quicken. Seems to be a system issue with Quicken today. Many reports of issue.

All comments

wcperry

Everything is working now. I did not need to do an update or anything special. I just started the One Step Update process again, and everything replicated.

Jim59@

I can confirm that Fidelity and Wealthscape Investor accounts are now updating again through OSU for me.

leishirsute

Vystar now getting OL-293-A error, but Fidelity download is no longer causing a Bugsplat. I reported the Vystar problem as a separate issue to Quicken and Vystar.

tomwklose

I'm having the same problem. I don't think they have woken up on the West Coast. My crash is for my Schwab and the Bugsplat appears.

Andrew Jarabak

Was able to update some Schwab Accounts. They must have fixed it.

QWMax

The update issue may have been fixed however I have lost many transactions that were previously entered in the registers and now have to be re-entered based on what was downloaded into the investment and banking accounts. One issue fixed... another created

Kevin Pinkerton

The problem with Fidelity began in the middle of the night for me (East Coast). But I can now say that it is resolved! Thank you Quicken. BTW, I did send in details in the bugsplat report that I assume was sent to Quicken.

bobandsherry82

Now working for me as well, I was able to update my Fidelity transactions just now.

rm1270

Just curious...does anyone else notice OSU started a bit slower today?

leishirsute

rm1270 said:

Just curious...does anyone else notice OSU started a bit slower today?

Have to agrree. OSU seems to behave slower. Even Quicken startup seems slower.

Retired Old Man

Yesterday (11/10/2020) attempting to update my Fidelity accounts led to Quicken crashing and the Bug Splat screen appearing. Today, when I attempted to update the Fidelity account, the program hung and my CPU activity went through the roof (noticed when CPU fan went to a pitch that I haven't heard before). All of my other accounts update without problems but only Fidelity is an investment account.

Retired Old Man

For the record, I have Quicken Deluxe Version 29.22, Build 27.1.29.22, running under a Windows 10 Version 2004, on a Dell Inspiron 7570 laptop.

catdancer103

I'm having problems downloading only ONE of two Discover accounts. Also having trouble with online balance not showing on the same account. Reset the account, but didn't fix it. Last date of transactions downloaded was 11/03. The One Step Update appears to work except for that Discover account and possibly my low activity US bank account (I think). Will know in a day or two as I am making a transaction to see if that will work (or not). I have a dreaded pale red icon to the left of the bank acct, but cannot get rid of it no matter what I try.

tphillips2016

I'm having issues with trying to setup new accounts. It crashes after I put in the pin for the extra security. I have 15+ years on my current file and want to start fresh. All of these accounts worked in the old file but it now crashes on the new file. So far it happens on two of my accounts, both have the extra security on them. What can I do?

leishirsute

tphillips2016 said:

I'm having issues with trying to setup new accounts. It crashes after I put in the pin for the extra security. I have 15+ years on my current file and want to start fresh. All of these accounts worked in the old file but it now crashes on the new file. So far it happens on two of my accounts, both have the extra security on them. What can I do?

Are you getting a Bugsplat screen when it crashes?
If yes, have you filled in the Bugsplat and submitted it to Quicken support?
There's many triage questions to answer regarding the crash situation that may require you contact Quicken support.
Also, there may be a way to "start fresh" that doesn't require a new datafile creation but a datafile transaction copy with a certain transaction start date that may allow account access to continue working. See File:Copy selection. Just a suggestion.
I have 33 years of data in my file.

tphillips2016

Yes, I have sumbitted several of those.
How would I go about doing a datafile transaction copy? Interested in that.

Retired Old Man

My problem with the investments account ended up being a corrupt Quicken data base. Validate and repair hung when it got to the investment account portion of the database. I restored the database from a backup and now everything is operating normally.

leishirsute

tphillips2016 said:

Yes, I have sumbitted several of those.
How would I go about doing a datafile transaction copy? Interested in that.

Start Quicken with a good datafile, then select File, File Operations, Copy.

You will get a popup that lets you choose the transaction dates you want to copy.

After the operation, your original file is intact and you will have a new file to check out and see if it gives you what you want. If not, you could retry to do the copy with different parameters. Depending on the transaction dates included, the new file will shrink in size.

I use this type copy to reorganize my datafile about once a year, since it eliminates deleted table items (like accounts, securities, categories) that are flagged as deleted but still take up space.

Hope this helps.

Yevgen

One more note to leishirsute advice to copy file.
This procedure is doing copy transaction by transaction and also (looks like) validate them. I am doing a file copy couple times per year and also when file is corrupted after problems with Quicken like this one.
Please note that for large file you can see "Quicken is not responding" message in the middle of copy process. Just wait, do not kill process. Quicken can be "frozen" for couple of minutes during file copy.
Good part of this type of "repair" is that, as leishirsute mentioned, original file is not affected at all.

Chuck Anderson

One step update does not show after update and will not even execute from Tools --> One Step Update Summary. Please advise. --- NEVER MIND. It is working