What is the issue with PHH Mortgage? Has Quicken responded?

Hello @jackieleejl, 

Thank you for reaching out to Quicken Community. I apologize you are having this persisting issue. At the moment this is still an ongoing alert. This issue has been escalated and our teams are currently working on a resolution. Again we apologize for the inconvenience his has caused. 

For more information or to be updated on the alert regarding this issue please visit the link below. 

https://community.quicken.com/discussion/7899473/ongoing-10-28-21-mortgage-accounts-cc-501-555-155-or-ccclient-203#latest

Hope this provides clarity. 

-Quicken Paloma