Is there a problem with downloading transactions from Citibank.

Quicken Mac Subscription Member
in Download, Add/Update Accounts (Mac)
I find that each time I download transactions, most of my accounts work. However Citibank either shows an error or just does not download. I can fix the issue by disconnecting and reconnecting the account. Citibank says this is a Quicken issue. Does anyone else have this problem?

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Answers

  • Quicken Mac Subscription Member
    I have been having the same problem. Last successful download was October 30.
  • Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Did you register Quicken as an authorized desktop app using the Citi website?
    When logged on to citi.com access your profile and find the Settings page with a link to manage desktop apps. If all else fails, Citi Support should be able to walk you through the process.
  • Quicken Windows Subscription Member ✭✭
    I have the same problem. Several hours on the phone with Quicken tech support and Citibank. Quicken says it is a Citibank problem, and Citibank says it is a Quicken problem. No solution as yet. I have been connecting Quicken and Citibank without problem for many years. Very frustrating.
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